- Salary
- $18+
- Location
- Bloomington, MN, MN, US
- Type
- Full-time
- Department
- Retail
- Seniority
- Lead
- Education
- High School
- Closing date
- Today
- Source
- iCIMS
Description
What you'll bring to the team
Lead the fun. Drive exceptional guest experiences. Create unforgettable moments.
Are you a passionate leader who thrives in a fast-paced, guest-focused environment? Do you enjoy motivating teams, delivering outstanding service, and ensuring every guest experience is safe, seamless, and memorable? If so, we'd love to hear from you!
As a Rides Shift Lead, you'll play a key role in the daily operation of our attraction, supporting the Rides team while serving as a leader, coach, and safety champion. You will help create magical experiences for our guests by leading front-line team members, maintaining high operational standards, and ensuring best-in-class safety and service practices are consistently delivered.The ideal candidate will be able to work weekdays, weekends and holidays and have open availability.
What You'll Do
As a Rides Shift Lead, you will:
- Act as the department's Supervisor on Duty, leading day-to-day rides operations.
- Delegate, coordinate, and monitor daily assignments for front-line team members.
- Inspire and motivate the team to deliver memorable, guest-focused experiences.
- Ensure all rides and operational areas adhere to company health, safety, and operating procedures.
- Manage guest flow and queues to maintain safe and efficient operations.
- Resolve guest concerns with professionalism, empathy, and a commitment to excellent service.
- Support and deliver team member training programs while maintaining accurate training records.
- Coach, mentor, and develop team members to help them grow and succeed.
- Conduct operational audits, assist with employee engagement initiatives, and support department improvement projects.
- Lead by example, stepping into ride host positions when needed to support daily operations.
Qualifications & Experience
What We're Looking For
We're searching for an enthusiastic and confident leader who is passionate about creating exceptional guest experiences and empowering others to do the same.
Qualifications & Experience:
- High School Diploma or GED required.
- Previous customer service experience preferred.
- Minimum six months of experience in attractions, rides, entertainment, hospitality, retail, or another guest-focused environment preferred.
- Demonstrated ability to lead, motivate, and coach team members.
- Strong verbal and written communication skills.
- Comfortable working in a fast-paced, dynamic environment while managing multiple priorities.
- Strong problem-solving and decision-making abilities.
- Experience using Microsoft Office and other workplace software applications.
- Ability to maintain accurate records, documentation, and training materials.
What Makes You Successful
You are:
- Guest-obsessed and passionate about delivering world-class service.
- A positive and energetic team player who enjoys working with people.
- Safety-focused and committed to maintaining high operational standards.
- Organized, dependable, and able to remain calm under pressure.
- A natural leader who can motivate others and lead by example.
Benefits
🎉 Benefits of Joining Merlin Entertainments! 🎉
🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!💼 401(k) Program: Save for the future with company matching contributions.📚 Tuition Reimbursement Programs: Get support for further education and career growth.🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨