Forklift Service Manager

Description

The Company 

Elite Material Handling, an OnPoint Company, is an industry-leading service and equipment solutions provider with branch-based operations across the country. OnPoint Group is a fast-paced and ever-changing company and has been awarded the Best Managed Companies Award by Deloitte and WSJ for three years running, as well as having been named to the Inc. 5000 Fastest Growing Companies list for eight consecutive years! We believe in challenging the status quo and finding a better way for our customers, which is how we have grown into the company we are today.   

Elite Material Handling is the premier material handling company in Dallas/Fort Worth and Houston. We have solutions for anything and everything you might need for your business. Our experienced and highly trained staff are quick-thinkers and solution-minded professionals, ready to help with any problem, whether it’s forklift sales, equipment rental, warehouse equipment and racking, dock & door, service and more.

Benefits 

At Elite Material Handling we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading Benefits to include: 

• Competitive pay – Plus incentive opportunities! 
• Full benefits package that starts day one – Includes medical, dental, vision, 401K with match, company-paid life insurance and disability coverage. 
• Competitive PTO and Paid Holidays 
• Uniform and boot allowance 
• Training and mentoring – Learn from our experts in the industry 
• Advancement opportunities 

Link to benefits overview: Benefits

The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.

Summary/Objective

The Forklift Service Manager will oversee the on-site maintenance, repair, and support of forklift fleets, ensuring equipment is safe, reliable, and available when needed. This role combines technical knowledge of forklift systems with leadership and operational management skills.

Core Job Duties

• Manage technician labor efficiency and productivity to company standards.
• Manage full maintenance accounts efficiently to maximize profitability.
• Monitor non-billable time, training hours, meeting hours and other internal work orders to maintain minimal lost time/non-billable time.
• Monitor Contract Maintenance accounts frequently to ensure contracts are managed to a profitable level and work performed is billing appropriately.
• Monitor overtime of dispatchers and technicians to ensure overtime hours are productive and billable for technicians.
• Practically manage overtime hours for technicians and administrative staff in the service department.
• Monitor rework risk and manage policy adjustments due to workmanship; keep this expense to a minimum.
• Supervise and train assigned technicians, ensuring they meet safety, quality, and service standards
• Develop and manage technician schedules, optimize service routes, and dispatch work orders efficiently.
• Oversee installation, troubleshooting, and repair of forklifts.
• Enforce safety regulations, conduct field audits, and ensure all service calls meet company protocols.
• Handle customer inquiries, resolve escalated issues, and maintain high satisfaction levels.
• Track service reports and coach staff to improve efficiency.
• Continuously evaluate and enhance field service processes to increase uptime and reduce downtime.
• Work with other internal departments to ensure workflow efficiency and overall company cohesion. 
• Other duties as assigned by supervisor.

Key Performance Measurements 

• Service technician productivity (Greater than 85%)
• Service technician monthly revenue ($19,100/month)
• Non-billable time management (5 hours or less per tech/month)
• WIP management

Competencies

• Strong verbal, written, and interpersonal communication skills.
• Excellent organizational skills and attention to detail.
• Working knowledge of inventory control, parts ordering, and stock management practices.
• Ability to provide high-quality customer service in a fast-paced environment.
• Basic math skills, including addition, subtraction, multiplication, division, fractions, and decimals.
• Ability to prioritize tasks, solve problems, and follow through with accuracy.
• Proficiency with computer systems, email, and parts or inventory management software.
• Ability to work effectively with employees, vendors, and customers from diverse backgrounds. 

Requirements

• High school diploma or GED required.
• Experience in repair and maintenance of: Electrical, Diesel and Internal Combustion Forklifts; Aerial Lifts; Lift Trucks; and other related material handling equipment, a plus

Supervisory Responsibilities   

This position has supervisory responsibilities and reports to Operations Manager.  

*This job description is subject to change at any time.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to wear approved Personal Protective Equipment (PPE), carry tools, use hands to maneuver, handle or feel, and hear and talk. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch or crawl. The employee will occasionally lift, push or pull tools and/or equipment up to 25 pounds. The employee may rarely lift, push or pull tools and/or equipment over 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work is performed in various locations, including warehouses, distribution centers, manufacturing plants, refineries and hospital settings. Employees may work with co-workers’ side-by-side with a moderate level of activity being performed. Exposure to high voltage AC/DC power is very common in many work environments. The noise level in the work environment is moderate to high.

Disclaimer 

This job posting may also appear on other job boards. Be aware that job postings on external job boards may not be authorized by OnPoint Group and may contain inaccurate or incomplete information.   While we encourage you to explore these opportunities, please be aware that we do not endorse or control the content on these external sites. We are not responsible for the accuracy, completeness, or reliability of information posted on other job sites, and we are not liable for any damages or losses that may arise from your use of that information. You are solely responsible for verifying the accuracy and completeness of any information you obtain from external sources.  Applicants should refer to OnPoint Group’s Careers Page for the most accurate job posting and reach out to the Company with any questions about a job posting.

Salary Range 

The pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications, and geographic location. Employees may be eligible for additional incentive pay.?