- Location
- PH
- Workplace
- Onsite
- Type
- Full-time
- Department
- IT
- Education
- Bachelor
- Closing date
- Today
- Source
- Vincere
Description
KEY RESPONSIBILITIES
You will:
- Handle inbound and outbound communication with B2B customers and transport suppliers via Zendesk
- Perform booking quality checks and validate transport details against operational requirements
- Escalate disruptions and resolve issues within defined SLA windows
- Follow and apply SOPs accurately across all task types
- Identify operational inefficiencies and flag them to the Operations Supervisor
- Collaborate with the Manila and Netherlands operations teams across shifts
QUALIFICATIONS & REQUIREMENTS:
- Fluent English, with strong written and verbal communication
- Bachelor's degree
- Comfortable with rotating shifts, including evenings, nights and weekends
- Fast and accurate computer navigation (candidates will take a timed practical test in Round 1)
- Able to learn and retain process logic quickly
- Proactive, problem-solving attitude and strong team orientation
- Spanish language skills (nice to have, not required)
- BPO, travel, logistics or customer operations experience
- Zendesk or similar ticketing tool experience
- Prior experience in a 24/7 shift environment
Work Setup: Full-onsite
Work Schedule: Shifting Schedule (usually AU - 6am-3pm)
Locations: BGC