Senior Clinical Application Specialist

The Senior Application Workflow Specialist supports complex RIS, PACS, and clinical AI implementations within Service and Delivery by providing clinical workflow analysis, optimization, and consulting. This role advises radiology departments and clinical stakeholders on how to configure and adopt DeepHealth solutions, and partners with Implementation, Support, Operations, Product, Sales, and Customer Success to improve diagnostic and operational outcomes and sustained user adoption.

Essential Duties and Responsibilities 

• Conduct pre- and post-implementation workflow assessments in radiology departments to identify operational challenges, diagnostic delays, and opportunities to improve clinical and operational efficiency.

• Develop and document clinical workflow strategies that support adoption and optimization of PACS, RIS, and clinical reporting solutions.

• Act as a clinical subject matter expert during customer engagements, guiding radiologists, clinicians, department directors, and clinical administrators through change management.

• Lead clinical training for radiologists, technologists, and clinical administrators to support onboarding and proficient use of deployed solutions.

• Partner with implementation and technical teams so product configurations align with each facility's clinical workflows, protocols, and user preferences.

• Serve as the primary clinical workflow resource for assigned complex implementations from kick-off through go-live, hypercare, and post-implementation support.

• Maintain customer workflow assessments, future-state workflow designs, and training plans in project or ticketing systems.

• Contribute to continuous improvement of Service and Delivery clinical workflow methods, support processes, and the knowledge base.

• Ensure work complies with applicable regulatory standards and internal policies.

• Support key customers with clear updates and guidance to sustain adoption and positive clinical relationships.