Head – Learning & Development

This role is not about running training programs — it is about building a high-performance, sales-capable organization at scale. As Head of L&D, you will drive productivity, reduce time-to-productivity for new hires, and build leadership capability across levels. You will partner closely with business leaders to translate organizational goals into measurable capability-building interventions that directly impact revenue outcomes.

Key Outcomes

1. Reduction in new hire time-to-productivity (Sales & Customer experience roles)
2. Measurable improvement in productivity, customer retention & revenue per head
3. Strong fi rst 90-day effectiveness of new hires
4. High adoption and effectiveness of LMS and digital learning interventions
5. Demonstrable ROI on all L&D initiatives

  Key Responsibilities

1. Sales Capability & Frontline Productivity
   • Design and implement scalable training programs focused on improving efficiency of customer facing roles.
   • Build structured new hire training journeys (0–90 days) to accelerate readiness
   • Continuously refine training based on on-ground performance data and feedback loops
2. Training Needs Analysis → Business Impact
   • Drive a data-led Training Needs Analysis (TNA) linked to business KPIs (sales, retention, productivity)
   • Translate business problems into targeted capability-building interventions
   • Move beyond training delivery to measurable performance improvement
3. Learning Strategy & Execution at Scale
   • Build and execute a company-wide L&D strategy aligned to growth goals
   • Design blended learning journeys across: Classroom, On-the-job coaching, Digital learning, Manager-led capability building
   • Ensure consistent learning experience across multiple locations
4. Leadership Development & Talent Pipeline
   • Build structured programs for first-time managers, and high-potential talent
   • Design and implement succession planning frameworks for critical roles
   • Strengthen manager capability to coach and develop teams on the ground
5. Learning Systems & Digital Transformation
   • Implement and drive adoption of an LMS platform to enable scalable, trackable learning
   • Use data analytics to track:
     • Training effectiveness
     • Productivity improvement
     • Capability gaps
   • Build dashboards linking learning inputs → business outputs
6. Organizational Effectiveness & Culture
   • Drive initiatives around performance culture, leadership behaviors, and employee engagement
   • Partner with HR and business leaders to embed continuous learning culture
   • Lead change management initiatives linked to capability building

Experience & Qualifications

1. 10–15 years of experience in L&D & organizational development
2. Experience in sales-led widely distributed organizations (telecom, BFSI, FMCG, retail, etc.) preferred
3. Strong expertise in:
   • Instructional design
   • Training delivery
   • Learning systems (LMS)