Technical Support Consultant- Senior Associate- Financial Services

Company Description

Publicis Sapient is a digital transformation partner supporting established organizations in achieving a future, digitally enabled state, both in how they operate and how they deliver value to their customers.

We help unlock value through a start-up mindset combined with modern, proven methods. Our approach integrates strategy, consulting, and customer experience with agile engineering and creative problem-solving to deliver measurable business outcomes.

Guided by our core values and our purpose, helping people thrive in the brave pursuit of what’s next—our global team of more than 20,000 professionals across 53 offices brings together expertise in technology, data science, consulting, and customer-centricity.

By combining these capabilities, we enable our clients to accelerate their businesses through the design and delivery of products and services that their customers truly value.

Overview

We are looking for a Support Engineer to join our team of bright thinkers and doers. You’ll use your problem-solving creativity to figure out our client’s most complex and challenging problems across different industries. We are on a mission to transform the world, and you will be instrumental in shaping how we do it with your ideas, thoughts, and solutions. 

 

Responsibilities:

• Respond to and resolve escalated technical issues related to the ERP system, ensuring minimal impact on business operations. Investigate, diagnose, and troubleshoot complex problems, collaborating with Level 1 support and development teams as necessary
• Monitor system performance, identify bottlenecks, and recommend and implement solutions to enhance the performance and scalability of the ERP system. Proactively address potential performance issues and work on optimization strategies
• Maintain and administer the Oracle database, including monitoring, backup, recovery, and data integrity. Optimize SQL queries and database processes for improved efficiency
• Manage and maintain the Linux-based environment (RedHat) on which the ERP system is hosted. Perform system updates, patches, and security configurations to ensure a secure and stable environment.
• Create and maintain comprehensive technical documentation, including troubleshooting guides, standard operating procedures, and knowledge base articles, to facilitate efficient issue resolution and knowledge sharing
• Collaborate with cross-functional teams, including developers, business analysts, and quality assurance, to address critical technical issues, participate in root cause analysis, and implement preventive measures
• Assist in the testing and deployment of ERP system updates, enhancements, and patches. Conduct thorough testing to ensure the integrity of the system after updates.

Skills & Experience:

• Bachelor's degree in Computer Science, Information Technology, or related field
• Strong experience with Java applications and Relational database
• Proficiency in Linux system administration, particularly RedHat.
• Proven experience in providing Level 2/3 technical support for enterprise applications
• Solid understanding of ERP concepts and business processes
• Knowledge of SQL optimization techniques and performance tuning
• Excellent problem-solving skills and the ability to analyze complex technical issues
• Effective communication and interpersonal skills, with the ability to work collaboratively in a team environment
• Experience with scripting languages (e.g., Bash, Python) is a plus
• Relevant certifications (e.g., Oracle Database Administration, RedHat Certified Engineer) are advantageous.

Additional Information

Besides an exciting job, here's what you can expect:

• A fast-paced tech environment
• Continuous growth & learning
• Open feedback culture
• Room for own initiative & ideas
• Transparency about results & strategy
• Recognition & reward for hard work
• Working with a flexible schedule 
• Medical subscription
• Meal tickets
• 25 vacation days
• Many others perks