Digital Presence Tech

THE POSITION  
Under general supervision, performs specialized technical, administrative, and communications support work to audit, claim, standardize, and centralize the online business presence of the Ventura County Health Care Agency. Communicates with former site owners, agency staff, and search platform support teams to correct public-facing facility information, including locations, contact details, operating hours, and ownership credentials, to ensure accurate public access across Google Maps, Bing, Apple Maps, and related search engines.

This is an Extra Help position and designed to complete a short-term, high-priority special project in support of the Public Information Office requiring close attention to detail, external platform navigation, and cross-departmental coordination. This role is distinguished by its direct focus on managing sensitive organizational digital assets, resolving ownership disputes with legacy operators, and handling confidential operational data pertaining to agency facility transitions.

The position requires the ability to work independently, exercise sound judgment, communicate effectively with internal and external stakeholders, and adapt to changing project and agency communications priorities.

AGENCY/DEPARTMENT: Health Care Agency - Administration

PAYROLL TITLE: Technical Specialist II-PH

The eligible list established from this recruitment may be used to fill current and future Regular, Temporary, Fixed-term, Intermittent, and Extra-help vacancies for this position only. There is currently one (1) Extra Help vacancy.

NOTE: An Extra Help Employee is a person employed for temporary work on a day-to-day basis. Extra Help employees are not regular County employees and are not eligible for County benefits. Additionally, Extra Help employees are limited to working a maximum of 720 hours per fiscal year (July 1 – June 30).
 
TENTATIVE SCHEDULE
OPENING DATE:  October 23, 2026
CLOSING DATE:  October 30, 2026 at 5:00 p.m.

Duties may include, but are not limited to the following:

• Provides technical, research, and project coordination support to the Health Care Agency Public Information Office in carrying out communication initiatives, special projects, campaigns, and other related activities.
• Assists with research, preparation, and dissemination of public-facing information, including website content, informational materials, presentations, reports, and other communications products.
• Supports the development, review, and maintenance of agency communications materials to ensure information is accurate, consistent, accessible, and aligned with County standards.
• Assists with agency websites and social media platforms, keeping them regularly updated with engaging, culturally appropriate content.
• Collects, records, and analyzes information related to the online business presence and digital location data for the Ventura County Health Care Agency.
• Researches and identifies existing, duplicate, and inaccurate business listings across healthcare directories and other online search platforms such as Google Maps, Bing, and Apple Maps.
• Initiates and tracks formal ownership transfer requests from former owners to the official County organizational account.
• Coordinates direct platform verification steps (phone, postcard, domain validation) when necessary.
• Constructs and validates bulk upload files (CSV/XLSX) to standardize facility names, addresses, telephone numbers, operating hours, suite numbers, ownership information, and healthcare service attributes.
• Researches legacy, duplicate, or inaccurate clinic map pins across digital mapping networks and coordinates information updates to promote consistent and accurate public-facing facility information and streamline patient navigation.
• Maintains detailed project tracking records of account access credentials, verification statuses, and platform resolution logs.
• Develops Standard Operating Procedures (SOP’s) and reference materials documenting processes for business listing ownership, verification, data standardization, and ongoing maintenance.
• Trains staff to ensure seamless, long-term listing governance.
• Serves as the primary point of contact for platform support specialists, and staff to navigate verification delays, resolve ownership disputes, and align digital assets with county standards.
• Performs other related duties as required.

These are entrance requirements to the exam process and assure neither continuance in the process nor placement on an eligible list.
 
EDUCATION, TRAINING, and EXPERIENCE Any combination of education and/or experience which would provide the knowledge, skills, and abilities to perform this position. The required knowledge, skills and abilities can typically be obtained by:

• Completion of an associate’s degree or higher from an accredited college or university in media communications, business administration, information technology, computer information systems, graphic design or a closely related field AND one (1) year of professional, full-time experience in marketing, media relations, graphic design, or in a related communications role

OR

• Three (3) years of professional, full-time experience in marketing, media relations, graphic design, or in a related communications role

NECESSARY SPECIAL REQUIREMENTS:

• Some professional or internship experience managing multi-location Google Business Profiles, local search engine optimization (SEO), or digital marketing assets
• Experience navigating websites, online databases, digital platforms, content management systems, business directories, mapping applications, or other web-based systems
• Demonstrated ability to organize and track multiple assignments, maintain accurate records, follow established procedures, and meet deadlines
• Intermediate proficiency in Microsoft Word, Excel, and PowerPoint

DESIRED:

• Experience utilizing software tools such as Adobe Creative Suite (Premiere Pro, Photoshop) or other software used for editing such as, Cap-Cut, Final Cut Pro, DaVinci Resolve, and Canva to design visually appealing marketing materials, brochures, newsletters, infographics, and data visualizations
• Experience managing online business listings, local SEO, and digital presence in support of a healthcare department or operation

KNOWLEDGE, SKILLS, and ABILITIES
Knowledge of: techniques required for gathering, evaluating, transmitting, or conveying information; record keeping practices and techniques; core principles of digital asset management, local search listings, and mapping platforms such as Google Business Profile, Bing Places, and Apple Maps; data verification, auditing, and spreadsheet management techniques; principles of customer service and professional business communication; and healthcare facility operational structure and site navigation needs.

Skill in: research and information gathering; digital platform navigation; organization and project management; problem solving; and Microsoft Office and common digital productivity tools, including Excel or similar spreadsheet applications used for data tracking, validation, and bulk uploads.

Ability to: collect and evaluate information; develop reasonable recommendations; communicate effectively oral and in writing with other employees, clients, the general public or other agency personnel; establish and maintain cooperative working relationships with co-workers, clients and the public; independently manage a time; organize, analyze, and standardize multi-location dataset records using spreadsheet applications; reason logically to troubleshoot listing ownership disputes, account lockouts, and mapping inaccuracies; and exercise discretion and maintain confidentiality regarding internal organizational transfers and agency IT assets.

FINAL FILING DATE: Your application must be received by County of Ventura Human Resources no later than 5:00 p.m. on Friday, October 30, 2026.
 
To apply online, please refer to our web site at www.venturacounty.gov/jobs. If you prefer to fill out a paper application form, please call (805) 677-5184 for application materials and submit them to County of Ventura Human Resources - Health Care Agency, 646 County Square Drive, Ventura, CA 93003.
 
Note to Applicants:  It is essential that you complete all sections of your application and supplemental questionnaire thoroughly and accurately to demonstrate your qualifications. A resume and/or other related documents may be attached to supplement the information in your application and supplemental questionnaire; however, it/they may not be submitted in lieu of the application.

LATERAL TRANSFER OPTION: If presently permanently employed in another "merit" or "civil service" public agency/entity in the same or substantively similar position as is advertised, and if appointed to that position by successful performance in a "merit" or "civil service" style examination, then appointment by "Lateral Transfer" may be possible. If interested, please click here for additional information.

SUPPLEMENTAL QUESTIONNAIRE – qualifying: All applicants are required to complete and submit the questionnaire for this examination at the time of filing. The supplemental questionnaire may be used throughout the examination process to assist in determining each applicant's qualifications and acceptability for the position. Failure to complete and submit the questionnaire may result in the application being removed from consideration.
 
APPLICATION EVALUATION – qualifying: All applications will be reviewed to determine whether or not the stated requirements are met. Those individuals meeting the stated requirements will be invited to continue to the next step in the screening and selection process.

TRAINING and EXPERIENCE EVALUATION: A Training and Experience Evaluation (T&E) is a structured evaluation of the job application materials submitted by a candidate, including the written responses to the supplemental questionnaire. The T&E is NOT a determination of whether the candidate meets the stated requirements; rather, the T&E is one method for determining who are the better qualified among those who have shown that they meet the stated requirements. In a T&E, applications are either scored or rank ordered according to criteria that most closely meet the business needs of the department. Candidates are typically scored/ranked in relation to one another; consequently, when the pool of candidates is exceptionally strong, many qualified candidates may receive a score or rank which is moderate or even low resulting in them not being advanced in the process.

ORAL EXAMINATION - 100%: A job-related oral examination may be conducted to evaluate and compare participating candidates' knowledge, skills, and abilities in relation to those factors which job analysis has determined to be essential for successful performance of the job. Candidates must earn a score of seventy percent (70%) or higher to qualify for placement on the eligible list.

NOTE: The selection process will likely consist of an Oral Exam, which may be preceded or replaced with the score from a Training and Experience Evaluation (T&E), contingent upon the size and quality of the candidate pool. In a typical T&E, your training and experience are evaluated in relation to the background, experience and factors identified for successful job performance during a job analysis. For this reason, it is recommended that your application materials clearly show your relevant background and specialized knowledge, skills, and abilities. It is also highly recommended that the supplemental questions within the application are completed with care and diligence. If the T&E replaces the oral exam candidates must earn a score of seventy percent (70%) or higher to qualify for placement on the eligible list.

If there are three (3) or fewer qualified applicants, an oral examination may not be conducted. Instead, a score of 70% is assigned to each application, and each applicant is placed on the eligible list.

Applicants successfully completing the examination process may be placed on an eligible list for up to a period of one (1) year.

BACKGROUND INVESTIGATION: A thorough pre-employment, post offer background investigation which may include inquiry into past employment, education, criminal background information and driving record may be required for this position.
 
For further information about this recruitment, please contact Maritza David by e-mail at [email protected] or by telephone at (805) 677-5162.

EQUAL EMPLOYMENT OPPORTUNITY: The County of Ventura is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.