(USA) Principal, Software Engineer

Position Summary...

What you'll do...

Role summary:
The Principal Engineer will provide technical vision and architectural leadership for transforming the CARE agent experience from a traditional, non-agentic model to a modern, agentic experience. This role will define the technology strategy, architect scalable agentic workflows, and drive integration with next-generation CRM solutions. The Principal will influence across teams and organizations, leading complex technical decisions, establishing reusable engineering patterns, and aligning engineering efforts to a common vision. The role will partner closely with Product, Business, Architecture, and Engineering leadership to translate strategy into execution while ensuring the platform is scalable, resilient, extensible, and positioned for continued innovation. 
About the team:
Our team is dedicated to modernizing the CARE agent experience by transforming it into an intelligent, agentic model. This involves designing new workflows, enhancing existing capabilities, and leveraging advanced CRM solutions to enable more efficient and seamless operations. The team leads a significant technology and business transformation, integrating multiple systems and establishing scalable architectures. 
What you'll do:

• Define the technical vision and strategy for the CARE agentic transformation.
• Lead end-to-end architecture for agentic workflows and next-generation CRM solutions.
• Drive complex cross-system and cross-team technical decisions.
• Establish scalable, reusable architecture and engineering patterns.
• Lead the migration from the current non-agentic experience to an agentic model.
• Identify and mitigate architectural risks, dependencies, and scalability challenges.
• Partner with Product, Business, Architecture, CRM, and Engineering leadership to align technology and business outcomes.
• Influence technical direction across organizational boundaries.
• Mentor senior engineers and raise the engineering bar through technical standards and best practices.
• Build a resilient, extensible foundation for future agentic capabilities.

What you'll bring:

• Extensive experience in platform engineering leadership, delivering scalable, cloud-native architectures and reusable tooling.
• Proven expertise in designing and implementing distributed systems optimized for real-time data processing and AI/ML integration.
• Strong technical proficiency in software development lifecycle management, including CI/CD pipelines, testing, and observability.
• Ability to apply model-driven design and leverage advanced technologies such as AI agents and cloud engineering.
• Demonstrated mentorship and coaching skills to foster engineering excellence and innovation across teams.
• Excellent collaboration and communication skills to engage cross-functional stakeholders and drive technical alignment.
• Adaptability to change with a commitment to continuous improvement and technical innovation.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $143,000.00 - $286,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 5 years’ experience in software engineering or related area.
Option 2: 7 years’ experience in software engineering or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, computer engineering, computer information systems, software engineering, or related area and 3 years' experience in software engineering or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

1375 Crossman Ave, Sunnyvale, CA 94089-1114, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.