Revenue Controller: Property Administration

Our client, an established commercial and industrial property business, is seeking two experienced Revenue Controllers to oversee revenue management, tenant billing, credit control and accounts receivable across a portfolio of commercial and mixed-use properties.

The successful candidates will be responsible for protecting the accuracy and integrity of property revenue streams, reducing debtor exposure and maintaining strong tenant relationships. The role also involves leading accounts receivable employees and supervisors to achieve collection, cash flow and revenue targets.

This position requires strong knowledge of commercial property administration, lease billing, tenant recoveries, revenue assurance and debt collection, together with proven leadership capabilities.

Key Responsibilities

Revenue Management and Property Administration

• Oversee revenue streams across the assigned property portfolio.
• Monitor rental income, operating-cost recoveries, municipal recoveries, utility recoveries, parking income, turnover rental and other lease-related charges.
• Ensure tenant billing is accurate and aligned with lease agreements, escalations, amendments and recovery schedules.
• Review and approve monthly billing schedules before processing.
• Monitor lease commencement, escalation, renewal and expiry dates to support revenue optimisation.
• Conduct detailed lease reviews and resolve revenue discrepancies.
• Ensure compliance with lease agreements, internal policies and relevant legislation.
• Maintain accurate tenant account and property administration records.

Accounts Receivable and Credit Control

• Develop, implement and maintain effective credit-control policies and procedures.
• Drive collection strategies that reduce debtor days and improve cash flow.
• Monitor debtor balances and collection performance across the property portfolio.
• Review aged debtors and implement corrective action where required.
• Manage escalated tenant account disputes and complex reconciliations.
• Approve payment arrangements within delegated authority limits.
• Monitor bad-debt provisions and recommend write-offs where appropriate.
• Prepare files for legal action and liaise with legal representatives regarding collections, evictions, liquidations and debt-recovery processes.
• Prepare management and executive reports covering collections, arrears, forecast payments and debtor risk.

Leadership and Team Management

• Lead, mentor and manage accounts receivable employees and their supervisors.
• Allocate and monitor workloads across the team.
• Drive accountability, service excellence and continuous improvement.
• Support the onboarding, training and development of accounts receivable team members.
• Monitor team performance against collection and cash flow targets.
• Maintain effective working relationships across departments.

Tenant and Stakeholder Management

• Establish and maintain professional relationships with tenants, with particular attention to high-value commercial accounts.
• Resolve tenant queries and escalated disputes promptly and professionally.
• Support tenant retention through proactive account management and customer service.
• Work closely with property managers, leasing teams, finance, legal and executive management to resolve account matters.

Process Improvement and Governance

• Assess and improve accounts receivable, billing and collection processes.
• Identify opportunities for automation and workflow improvement.
• Develop and maintain tenant onboarding, customer master-data and account-management procedures.
• Ensure compliance with internal controls, audit requirements and financial-governance standards.
• Support accurate financial reporting, reconciliation and revenue assurance.

Minimum Requirements

• A bachelor's degree or diploma in Accounting, Finance, Property Studies, Business Management or a related field, or equivalent relevant work experience.
• Three to five years of experience in credit control, revenue management, accounts receivable, finance or commercial property finance.
• At least three years of supervisory or management experience.
• Proven experience managing large debtor books and high-value commercial accounts.
• Experience within commercial property management, real estate or property administration will be highly advantageous.
• Advanced Microsoft Excel skills.
• Experience using property-management systems.
• Experience with Sage 300 or an equivalent financial system.
• Experience with financial reporting, data analysis, account reconciliations and revenue assurance.

Technical Knowledge

• Commercial lease administration.
• Property-management accounting principles.
• Credit-risk assessment and debt recovery.
• Revenue-recognition principles.
• Municipal and operating-cost recoveries.
• Utilities and other tenant recoveries.
• Legal debt-collection processes.
• Tenant billing and lease-related reconciliations.

Key Competencies

• Strong leadership and people-management skills.
• Excellent analytical and problem-solving ability.
• High level of accuracy and attention to detail.
• Strong negotiation and conflict-resolution skills.
• Financial and commercial acumen.
• Effective written and verbal communication.
• Strong customer-service orientation.
• Ability to manage multiple priorities in a fast-paced environment.
• Results-driven approach with a focus on collections and revenue optimisation.
• High levels of integrity, accountability and professionalism.

Additional Information

Shortlisted candidates will be required to complete psychometric assessments as part of the recruitment process.