Patient Services Coordinator

Company: Low T Center 
Location: Chattanooga, TN
Employment Type: Full-Time | Onsite
Compensation: $21 per hour
Weekly Hours: 40 hours per week

Join Our Growing Healthcare Team!

SynergenX, Low T Center & HerKare specialize in hormone replacement, weight management, and targeted wellness services. We’re looking for a friendly, organized, and motivated Patient Services Coordinator to help create an exceptional patient experience. Whether you’re starting or growing your healthcare career, this is an opportunity to develop your skills and work alongside a supportive, patient-focused team.

About the Role

You’ll be a welcoming first point of contact for patients while supporting front-office operations and daily clinic activities. This role focuses on customer service, administrative responsibilities, and helping keep the clinic running smoothly. The ideal candidate is compassionate, detail-oriented, dependable, and comfortable multitasking in a fast-paced environment.

Key Responsibilities

• Greet patients warmly, complete check-in, and coordinate appointments.

• Explain insurance benefits, coverage, and out-of-pocket costs clearly and compassionately.

• Collect and process patient payments accurately.

• Maintain accurate patient and insurance information in the EHR.

• Answer calls, manage messages, and respond to emails, texts, and faxes.

• Complete daily cash reconciliation, End-of-Day records, and bank deposits as assigned.

• Provide administrative support and help maintain efficient clinic flow.

• Keep the front desk and waiting area clean, organized, and welcoming.

• Assist with patient rooming and assigned duties consistent with training and applicable requirements.

• Complete bi-monthly inventory checks and keep clinic supplies, snacks, and supplements stocked.

• Attend required team meetings and training.

• Maintain patient confidentiality and follow HIPAA requirements and clinic policies.

Qualifications

• High school diploma or equivalent required.

• Associate degree preferred.

• Previous healthcare or front-office experience preferred.

• Excellent customer service, communication, and interpersonal skills.

• Comfortable discussing insurance, billing, and payment questions.

• Basic computer skills; familiarity with EHR systems, email, and fax preferred.

• Strong organizational skills and attention to detail.

• Ability to multitask and prioritize in a fast-paced clinic.

• Professional, dependable, and able to work well as part of a team.

• Successful completion of a criminal background check.

Clinic Operating Hours

Monday: 8:00 AM–5:00 PM
Tuesday: 8:00 AM–7:00 PM
Wednesday: 8:00 AM–1:00 PM
Thursday: 7:00 AM–5:00 PM
Friday: 8:00 AM–5:00 PM
Saturday: 8:00 AM–12:00 PM

Saturday Availability: Must be available to work 2–3 Saturdays per month.

Employees are expected to arrive 15 minutes before their scheduled shift and record all time worked.

Why You’ll Love Working With Us

• $21 per hour

• Two weeks of paid training

• Paid time off with increased accrual over time

• Scrubs provided

• Major medical, dental, and vision insurance

• Short-term and long-term disability coverage

• 401(k) with a 5% company match

• Employee discount + Plus One

• Tuition reimbursement

• Career growth and advancement opportunities

• Supportive, patient-focused team environment

Work Environment and Physical Requirements

• Onsite clinical setting with direct patient interaction.

• Ability to sit, stand, and move throughout the clinic.

• Ability to lift up to 25 pounds and perform fine motor tasks, with reasonable accommodation as applicable.

Equal Opportunity Employer

Low T is an equal opportunity employer committed to providing a workplace where individuals are respected, valued, and given the opportunity to succeed. We do not discriminate based on any legally protected characteristic. Reasonable accommodations are available upon request.

AI Note-Taking Disclosure

We may use an AI-assisted tool during interviews for note-taking and documentation purposes. AI is not used to make hiring decisions or independently evaluate or select candidates. All employment decisions are made by members of our hiring team based on the candidate’s qualifications, experience, and overall fit for the position.

Ready to Join Us?

If you’re passionate about helping people, enjoy working with a team, and want to build a career in healthcare, we’d love to hear from you!

Please do not contact our HR Department or the clinic for application status updates.