Quality Analyst

WHO WE ARE

We are PEAK6, a leading investment firm, using technology to find a better way of doing things. The company’s first tech-based solution was developed in 1997 to optimize options trading, and over the past two decades, the same formula has been used across a range of industries, asset classes, and business stages to consistently deliver superior results. Today, PEAK6 seeks transformational opportunities to provide capital and strategic support to entrepreneurs and forward-thinking businesses. PEAK6’s core brands include PEAK6 Capital Management, PEAK6 Strategic Capital, Apex Fintech Solutions, FOCUS, We Insure, Evil Geniuses, Poker Power, Zogo, and Bruce Markets.

ABOUT THIS ROLE

Position Overview

The Quality Analyst is responsible for evaluating calls, tasks, and chat interactions across multiple departments to ensure adherence to established quality standards and P&C carrier guidelines. This role partners closely with internal teams and external clients, participates in calibration sessions, addresses audit disputes, and provides clear, objective feedback based on audit findings. The ideal candidate is detail-oriented, organized, comfortable working independently, and able to effectively manage competing priorities in a dynamic environment.

Key Responsibilities

Quality Auditing & Evaluation (50%)

• Conduct monthly audits across calls, tasks, and chat interactions for multiple departments.
• Evaluate work against established quality standards and current P&C carrier guidelines.
• Document audit findings and provide clear rationale to support scoring decisions.
• Assign final audit scores accurately and consistently.
• Maintain knowledge of evolving carrier guidelines, procedures, and quality standards.

Client Collaboration & Calibration (20%)

• Participate in internal and external client meetings, including follow-up discussions related to quality performance.
• Participate in and/or facilitate calibration sessions to promote consistent application of quality standards.
• Partner with clients and internal stakeholders to review audit findings, discuss expectations, and maintain alignment on scoring criteria.
• Respond professionally and timely to quality-related questions from clients and internal partners.

Audit Dispute Resolution (20%)

• Review disputed audit results and supporting documentation to determine whether scoring should be upheld or adjusted.
• Provide clear, objective explanations supporting final audit decisions.
• Respond to audit disputes within established service-level expectations, generally within 2–3 business days.
• Escalate complex quality concerns when appropriate.

Organization & Operational Support (10%)

• Manage audit responsibilities across multiple departments while meeting monthly quality and quantity requirements.
• Monitor and incorporate changes to carrier guidelines and departmental procedures.
• Collaborate with team members to ensure appropriate audit coverage during extended absences or periods of increased workload.
• Maintain accurate, organized audit documentation and records.

Education & Experience

• 2–4 years of experience in quality assurance, auditing, insurance operations, or a related field preferred.
• P&C insurance experience strongly preferred.
• Experience reviewing work for accuracy, compliance, and adherence to established guidelines.
• Experience working in a deadline-driven environment with multiple priorities.
• Strong written and verbal communication skills, including experience communicating with clients or business partners.
• Demonstrated attention to detail, organization, and time-management skills.
• Ability to work independently while effectively collaborating with cross-functional team

Preferred Qualifications

• Experience supporting multiple departments and/or P&C insurance carriers.
• Strong analytical skills with the ability to interpret guidelines and make objective, well-supported decisions.

OUR REWARDS

We offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. As a hybrid workforce, we offer our employees the ability to work remotely up to two days a week depending on the role. The base pay offered may vary depending on job-related knowledge, skills, experience, and office location. This position also may be eligible for a discretionary annual bonus in addition to a range of health & wellness benefits.

PEAK6 is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.

PEAK6 is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please contact our HR department at [email protected]. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.

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