QA Analyst and Production Liaison

Our client, a manufacturer operating within the chemical, detergent and disinfectant industry, is seeking a QA Analyst and Production Liaison.

The successful candidate will ensure that raw materials, in-process products and finished goods comply with internal quality standards, customer requirements and applicable regulatory obligations.

The role combines quality assurance and quality control with production support, research and development activities, and the ongoing maintenance of the Quality Management System. The successful candidate will work closely with production, quality, regulatory and product-development teams to promote product consistency, operational efficiency and continuous improvement.

Key Responsibilities

Quality Assurance and Quality Control

• Inspect and test raw materials, in-process materials and finished products.
• Record inspection and testing results within the internal quality-management system.
• Maintain accurate quality records and reports.
• Identify non-conformances and recommend corrective action.
• Assist with root-cause investigations and the implementation of corrective and preventative actions.
• Conduct routine audits of production processes and documentation.
• Operate, maintain and calibrate laboratory testing equipment.
• Maintain and calibrate production equipment, including scales and pH meters.
• Support equipment-validation and process-qualification activities.
• Prepare Certificates of Analysis and Conductivity Meter Calibration Certificates.
• Ensure compliance with internal procedures, industry standards and regulatory requirements.

Production Support

• Assist production employees in maintaining a safe and efficient working environment.
• Support the training and onboarding of new employees.
• Monitor production quality and escalate concerns when necessary.
• Ensure that production equipment is operated and maintained correctly.
• Participate in initiatives aimed at improving efficiency and reducing waste.
• Act as Production Supervisor when required or delegated.

Research and Development Support

• Assist with laboratory trials and product-development projects.
• Prepare samples for internal testing, customer evaluations and client trials.
• Document experimental procedures, observations and results accurately.
• Support laboratory housekeeping, inventory management and equipment maintenance.
• Conduct physical and chemical testing, including pH, viscosity, shelf-life and stability testing.
• Work with cross-functional teams to support product scale-up and implementation.

Quality Management System

• Assist with maintaining Quality Management System documentation and records.
• Support internal and external audit activities.
• Promote awareness of quality requirements and standards among employees.
• Assist with document control and record management.
• Support continuous-improvement initiatives across the business.
• Complete supplier and customer quality questionnaires when required.

Minimum Requirements

• Diploma or BTech in Chemical Engineering, Chemistry or a related scientific field.
• Previous experience in Quality Control or Quality Assurance.
• Experience using laboratory equipment and testing methodologies.
• Experience interpreting specifications, standard operating procedures and technical documentation.
• Knowledge of the chemical, detergent and disinfectant industry.
• Understanding of quality-management systems and applicable regulatory requirements.
• Proficiency in Microsoft Office applications.

Key Competencies

• Strong analytical and problem-solving skills.
• Excellent attention to detail.
• Strong written and verbal communication skills.
• Effective planning, organisation and time-management ability.
• Ability to work independently and as part of a team.
• Commitment to safety, quality and continuous improvement.
• Ability to maintain accurate records and meet testing deadlines.
• Professional, ethical and accountable approach to work.

Working Conditions

• Manufacturing and laboratory-based working environment.
• Regular exposure to production areas and chemical products.
• Personal protective equipment must be worn where required.
• Occasional overtime may be required to support production and quality requirements.