- Location
- Mandarin Oriental, Macau, Macao
- Type
- Full-time
- Source
- Workday
Description
- Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
- Provide guests access to all that Macau has to offer
- To ensure that Mandarin Oriental, Macau’s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care.
- Offer a warm, sincere and personalized welcome to all guests
- Create special conversations with guests, which identify personal preferences in order to record in each guest’s profile history
- Have an in depth knowledge of directions, travel time, cost and various forms of transportation
- Maintain a constantly updated database with extensive information about city highlights
- Maintain a consistent and sufficient level of brochures, maps and handouts
- Maintain a daily sheet (via software) of all guest requests, reservations and confirmations for guests
- Be knowledgeable of all in-house and arriving guests
- Be aware of all daily events in the hotel and the city
- Arrange tickets for theatre, sporting events and local attractions
- Make and confirm dining reservations
- Arrange for package delivery and pickup for guests
- Provide guests with a confirmation card for dining reservations, transportation, theatre tickets.
- Communicate all important details to management and colleagues
- Provide a daily list to the Front Office Manager or Duty manager of transportation reservations
- Maintain a clean, neat and organized desk
- Act as a guide when guests ask for direction and physically assist them to their destination within the hotel
- Provide clear directions for all guests travelling outside the hotel
- Respond to all guest needs and requests
- Other activities as deemed appropriate by the Front Office Manager
- Train, coach and support the concierge, bellmen, doormen, page boys, valet parkers and airport representatives
- To assist in greeting and checking-in VIP and Long Stay guests
- To ensure that he/she is aware of current promotions, policies and other important information.
- To ensure that he/she is familiar with the hotel’s products and services.
- To ensure that guest history records are accurately maintained and all repeat guests preferences are met.
- To ensure that the Fire Life Health Safety and Security company standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit.
- Perform any tasks as assigned by the Management
