Dining Room Supervisor

Description

Apple Canyon Lake Property Owners Association

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Dining Room Supervisor

REPORTS TO: Executive Chef

CLASSIFICATION: Non-exempt

POSITION SUMMARY: The mission of the Apple Canyon Lake Property Owners Association is to bring a superior level of service to the local community, ensuring that members and guests have a exceptional lake living experience that will not only encourage return visits, but generate excitement and, ultimately, increase pride in property ownership and property values. The Food & Beverage Team is the front line to deliver this experience, whether its through the Pro Shop, the Marina, or the Cove Dining. 

Staff Management & Leadership

• Recruit & Train: Hire and train front-of-house staff on service standards, menu knowledge, and point-of-sale (POS) systems.
• Scheduling: Create shift schedules to ensure adequate coverage for peak hours and special events.
• Pre-Shift Meetings: Conduct daily briefings to relay specials, menu changes, and VIP guest preferences. 

Customer Experience & Operations

• Guest Relations: Greet guests, manage reservations and floor plans, and proactively resolve customer complaints.
• Service Flow: Coordinate with the Executive Chef and kitchen staff to ensure timely and accurate food delivery.
• Quality Control: Inspect the dining room prior to service to ensure cleanliness, appropriate lighting, and properly stocked supplies. 

Administration & Financials

• Inventory: Monitor and replenish dining room supplies, such as silverware, linens, glassware, and condiments.
• Reporting: Generate sales summaries, track labor costs, and monitor expense reports.
• Compliance: Ensure all staff adhere to local health codes, sanitation guidelines, and facility regulations

Education: 

· High school or GED

Working Conditions:

· The majority of the work will be performed, standing, or walking. Work involves moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises. Work environment involves minimal exposure to physical risks, such as dangerous equipment or chemicals.

General Notice:

· This position description describes the general nature and level of work performed by the employee assigned to this position and should not be interpreted as all inclusive. It does state or imply that these are duties and responsibilities assigned to the position. The employee may be required to perform other job-related duties. All requirements are subject to change and to possible modifications to reasonably accommodate individuals with disability.

This position description does not constitute an employment agreement between the Association and employee and is subject to change by the employer as needs of the Association and requirements of the position change.