- Location
- Annapolis, MD · Lanham, MD
- Workplace
- Onsite
- Type
- full-time
- Department
- LH Doctors Comm Med Ctr - Interpretation
- Seniority
- Mid
- Experience
- 1+ years
- Education
- High School
- Industry
- Healthcare
- Category
- Healthcare
- Role type
- Individual Contributor
- Environment
- Clinical
- Source
- Greenhouse
Overview
This role involves providing interpretation services for patients and families in clinical and non-clinical settings, facilitating communication between patients and healthcare teams. Responsibilities include assisting with forms, registration, and patient concerns. Candidates should have proficiency in Spanish and English, medical terminology knowledge, and a commitment to cultural sensitivity. CCHI certification is required within one year of hire.
Description
Position Objective:
Provides interpretation services and support to patients and family members in clinical and non-clinical settings throughout the Health System.
Essential Job Duties:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Provides interpretation coverage for Luminis Health hospitals, which can include LHDCMC and/or LHAAMC campuses.
- Provides support to patients and families by greeting patients, establishing trust, soliciting and interpreting concerns expressed. All information obtained must be interpreted for the appropriate Health System team member so that concerns and issues are communicated and addressed. This includes assisting with completion of forms, registration, etc.
- Anticipates and offers comfort measures for patients and significant others in their language and collaborates with physicians, nurses, or other Health System personnel.
- Provides interpretation between patient/significant others and members of the health care team and/or Health System personnel; uses psychosocial principles to assist patients and their families; provides information and assistance as appropriate.
- Manages patient/visitor concerns by actively listening to the patient/significant other or family and directly follows up on any identified needs by communicating concerns to appropriate Health System personnel.
- Completes documentation in the EMR and reconciliation of patient notes.
- May require additional administrative tasks as needed.
Educational/Experience Requirements:
- Post high school training required.
- Evidence of education in psychosocial skills with one to two years’ experience in a health care setting preferred.
- Must have significant experience dealing with the public.
- Basic understanding of medical terminology and health events desirable.
- Previous interpretation experience preferred.
- Demonstrated proficiency in foreign language and English in both written and oral forms.
Required License/Certifications:
- Employees are expected to obtain CCHI certification within one year of hire. In limited circumstances, an extension may be considered based on factors such as certification testing availability, documented hardship, or other qualifying circumstances, subject to leadership approval. Information can be obtained online through cchicertification.org.
Working Conditions, Equipment, Physical Demands:
There is a reasonable expectation that employees in this position will be exposed to blood-borne pathogens.
Physical Demands –
Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.
The physical demands and work environment described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.
The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.
Luminis Health Benefits Overview:
• Medical, Dental, and Vision Insurance
• Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
• Paid Time Off
• Tuition Assistance Benefits
• Employee Referral Bonus Program
• Paid Holidays, Disability, and Life/AD&D for full-time employees
• Wellness Programs
• Employee Assistance Programs and more
*Benefit offerings based on employment status
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