- Location
- Almaty
- Workplace
- Remote
- Type
- Full-time
- Department
- Sales
- Seniority
- Manager
- Experience
- 3+ years
- Industry
- Financial Services
- Category
- Sales
- Role type
- Individual Contributor
- Environment
- Office
- Closing date
- Today
- Source
- CareersPage
Overview
As a B2B Account Manager at EMCD, you'll be the main point of contact for B2B clients and providers throughout the entire client lifecycle from onboarding to long-term growth. You'll coordinate communication between clients and internal teams including Compliance, Legal, Product, Engineering, Sales, and external providers. Key responsibilities include managing client onboarding, guiding clients through KYB/KYC requirements, handling limit increase requests, contracts, and escalations. You'll also monitor provider performance, identify upsell opportunities, and ensure smooth operations. This is a remote, full-time position that requires experience in account management, understanding of compliance requirements, and the ability to work in a fast-paced fintech environment.
Description
About EMCD
EMCD is a global crypto-financial ecosystem providing infrastructure for businesses and individuals to manage digital assets efficiently. We help companies scale international payments, treasury operations, and crypto-fiat workflows through secure and compliant financial solutions.
As we continue to expand our B2B Payments business, we are looking for an Account Manager who will become a trusted advisor for our clients and partners, ensuring a seamless customer journey from onboarding to long-term growth.
About the role
Remote | Full-time
As an Account Manager B2B Payments, you will be the main point of contact for B2B clients and providers throughout the full client lifecycle: from onboarding and activation to growth, upsell, and long-term retention.
You will coordinate communication between clients, Compliance, Legal, Product, Engineering, Sales, and external providers to ensure smooth onboarding, stable operations, and business growth.
Responsibilities
- Own B2B client onboarding from handover to go-live.
- Guide clients through tiers, limits, KYB/KYC requirements, and upgrades.
- Coordinate Compliance, Legal, Product, Engineering, Sales, and provider interactions.
- Manage KYB/KYC blockers, limit increase requests, contracts, bugs, and escalations.
- Monitor and manage provider performance, SLA, pricing, coverage, and integrations.
- Identify upsell opportunities and prepare client context for Sales.
- Activate new products, tiers, and limits after deal closure.
- Collect, structure, and prioritize client feedback and product requests.
- Share customer insights with Product and close the feedback loop with clients.
- Build long-term client relationships and drive retention, growth, and satisfaction.
Requirements
- 3+ years of experience in Account Management, Customer Success, Partner Management, or other B2B client-facing roles.
- Experience in fintech, payments, crypto, SaaS, or financial services.
- Understanding of KYB/KYC, compliance-driven onboarding, and B2B payment operations.
- Strong communication and stakeholder management skills.
- Ability to coordinate clients, internal teams, and external providers.
- Structured approach to documentation, follow-ups, and escalation.
- Strong ownership, problem-solving mindset, and attention to detail.
- Fluent English.
Nice to Have
- Experience with crypto payments, stablecoins, fiat rails, custody, or digital asset infrastructure.
- Experience working with providers such as payment processors, KYB/KYC platforms, or compliance vendors.
- Experience with API-based products and technical integrations.
Why Join EMCD
- Work with a fast-growing international crypto-financial ecosystem.
- Influence the customer experience and directly contribute to business growth.
- Collaborate with experienced teams across Product, Compliance, Legal, and Engineering.
- Flexible remote-first environment.
- Competitive compensation and opportunities for professional development.
What We Offer
- Fully remote work
- Flexible schedule
- 20 paid vacation days + 12 additional days off
- 100% paid sick leave
- Learning and development support
- Opportunity to work on institutional-grade crypto investment infrastructure
- Fast-moving international team with high ownership culture
Join us and help businesses scale through the next generation of financial infrastructure.
Skills
Languages
Remote Scope
About EMCD
EMCD is a global crypto-financial ecosystem providing infrastructure for businesses and individuals to manage digital assets efficiently, helping companies scale international payments and crypto-fiat workflows through secure and compliant financial solutions.
