Experience Aviva

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.  

At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most. 

The Opportunity

Our Commercial Insurance branch is looking for an Underwriting Assistant to help support the team by providing a variety of administrative duties. You will be trained on branch systems, triage process work flow, and understanding of insurance principles, products, and terminology.  

In this critical role you will be responsible for the initial organization and timely distribution of incoming tasks and communications, including but not limited to triaging incoming requests, processing various simple underwriting transactions, handling registered and urgent mail, and any administrative tasks assigned by the manager. You will play an important role within our branch operations, while directly impacting our customers’ experience.

What you’ll do

• Assist the underwriting team with triaging and processing of documents including providing administrative and clerical support for Underwriters.

• Triaging incoming emails

• Process policies and documentation in a timely manner

• Data Entry to the RTM system

• Processing loss control reports and other assigned duties

• Perform quality control to meet the accuracy and underwriting requirements on business processing

• Administration support to the managers and underwriting teams as required

• Participates in the development and implementation of polices and documentation standards to support and facilitate Underwriters

• Organize and maintains department records and file system 

What you’ll bring

•  Post-secondary or equivalent experience required and or

• Completion of a related educational,  diploma/degree/accreditation

• 2 plus years’ related experience in administrative and or support function

• Insurance background would be ideal

• Able to work within a fast-paced environment, and work well under pressure

• Quick study/learning curve

• Ability and willingness to work with repetitive tasks and keep focused, with a good level of accuracy

• Excellent technical aptitude with computer systems; web based and in-house systems and databases, good working knowledge of Microsoft office suite

• Strong attention to detail, accuracy is a critical component for success in this role

• Superior organization, time-management, and the ability to adapt in a dynamic priority changing environment 

• Vested interest in learning and building career in the general insurance space.

• Effective in a culture of teamwork, collaboration and accountability; a person who encourages cooperation across the organization

• Always striving to live Aviva's values throughout all interactions

What you’ll get

• The salary band for this position ranges from $45,000 to $60,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities. 

• Hybrid flexible work model.

• Outstanding career development opportunities.

• We’ll support your professional development education.

•  Competitive vacation package with the option to purchase 5 extra days off per year. 

• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion. 

• Corporate wellness programs to support our employees’ physical and mental health. 

Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted internally & externally. 
 
Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.