- Salary
- $82k – $92k
- Location
- Westlake Village, United States of America
- Type
- Full-time
- Seniority
- Manager
- Closing date
- Today
- Source
- Workday
Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A southern California escape that embodies wellbeing. Set at the foothills of the Santa Monica Mountains between Malibu’s sunny beaches and Santa Barbara’s famous vines, our relaxed yet refined California hotel offers a family-friendly atmosphere and is home to the Center for Health & Wellbeing, a luxury destination for wellness. Come and redefine what it means to reinvigorate.About the role
Four Seasons Hotel Westlake Village is seeking an experienced Beverage Manager to develop and implement a beverage program that aligns with the hotel's outlet's overall brand and vision. This role involves training and educating restaurant staff to ensure they have a thorough understanding of the hotel's beverage offerings. Ideal candidates will have a strong background in beverage management and a passion for delivering exceptional guest experiences.
What you will do:
Staff Training and Education: Develop and implement a comprehensive training plan focused on beverage offerings, including cocktails, spirits, and wine, to enhance staff knowledge and service quality.
Performance Tracking: Monitor server performance metrics such as average beverage sales per guest, items sold per guest, and overall sales effectiveness.
Menu Development: Create and regularly update beverage menus for hotel bars, restaurants, and in-room dining to ensure a diverse and appealing selection.
Inventory Management: Effectively manage beverage inventories and cellar, ensuring optimal stock levels and minimizing dead stock.
Cost Control: Oversee beverage cost management and contribution margins to maximize profitability.
Program Compliance: Ensure adherence to the core beverage program across all hotel outlets and maintain high standards.
Cocktail Innovation: Design and develop new cocktails and special drink offerings to enhance guest experiences.
Guest Engagement: Create unique beverage experiences for hotel guests, fostering memorable interactions.
Wine Dinner Program: Continue to expand and refine the wine dinner program, promoting wine pairings and enhancing the dining experience.
Beverage Sales Promotion: Drive beverage sales through staff education initiatives and tasting events to increase product knowledge and customer engagement.
Management Support: Actively contribute to the management team and provide coverage for management shifts as needed.
Banquet Participation: Participate in banquet menu tastings to assist in upselling wine selections for groups and weddings.
What you bring:
College education preferred
Previous Hotel, Banquet, or Conference Services an asset
Excellent reading, writing & oral proficiency in the English language
Persuasive verbal and written sales instincts and rapport-building skills
Capacity to translate customer needs and prioritizing these needs through the inquiry process with sensitivity to client engagement and participation
Successful candidate must possess legal work authorization in the United States
What we offer:
Salary Range: $82,000 - $92,000
Company Match 401K Plan
Complimentary stays at Four Seasons Worldwide
Complimentary meals in our Wellness Café
Laundered Employee Uniform
Employee Assistance Program
Investment in your Wellbeing
Life Insurance
Complimentary on-site parking
Training programs, tuition reimbursement
Growth & Development opportunities
Schedule & Hours:
Full time position
Open availability is required
