Patient Access Representative (Full-time; Days) - University Medical Center Trauma Recovery Center
LCMC Health One
Ā·1 week ago
- Location
- UMC - 2000 Canal St., United States of America
- Type
- Full-time
- Department
- Healthcare
- Education
- High School
- Source
- Workday
Description
Your job is more than a job.
šĀ Be the First Step in a Patientās Healthcare JourneyĀ
As aĀ Patient Access Representative (PAR), you play a vital role in creating a smooth, supportive experience for patients and families from the moment they connect with us. Whether youāre scheduling appointments, verifying insurance, assisting with admissions, or helping patients understand their financial responsibilities, your work helps keep care moving forward.Ā
This role combines customer service, problem-solving, and attention to detail in a fast-paced healthcare environment where compassion and communication matter every day.Ā
š¼ What Youāll DoĀ
Greet and assist patients, families, and visitors in person and by phoneĀ Ā
Schedule appointments and coordinate patient services accurately and efficientlyĀ Ā
Register patients and update demographic, insurance, and guarantor informationĀ Ā
Verify insurance eligibility and collect required documentationĀ Ā
Support admissions, transfers, discharges, and bed placement processes as neededĀ Ā
Explain financial responsibilities, collect payments, and connect patients with financial assistance resourcesĀ Ā
Answer calls and direct patients to the appropriate departments and servicesĀ Ā
Collaborate with clinical and support teams to help ensure a seamless patient experienceĀ Ā
ā” What Makes You Great in This RoleĀ
You genuinely enjoy helping people and creating positive experiencesĀ Ā
You stay organized and calm in a fast-paced environmentĀ Ā
You communicate clearly and confidently with patients and team membersĀ Ā
You can multitask while maintaining accuracy and attention to detailĀ Ā
Youāre compassionate, professional, and solutions-focusedĀ Ā
š§ What You BringĀ
Strong customer service and interpersonal skillsĀ Ā
Excellent communication and problem-solving abilitiesĀ Ā
Comfort working with patient registration, scheduling, insurance verification, and financial processesĀ Ā
Basic computer proficiency and ability to learn healthcare systems quicklyĀ Ā
Strong organizational and time management skillsĀ Ā
š Minimum RequirementĀ
High School Diploma or GED (or equivalent experience)Ā Ā
2 years of customer service and/or healthcare experience preferredĀ Ā
šÆ Why This Role MattersĀ
Healthcare can feel overwhelming for patients and families.Ā
Your role helps create clarity, confidence, and connection during every step of the patient experienceāfrom scheduling to registration to financial guidance.Ā Ā
šĀ Make a differenceāone patient, one interaction, one visit at a time!Ā
WORK SHIFT:
Days (United States of America)LCMC Health is a community.Ā
Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little ācome on inā attitude is the foundation of LCMC Healthās culture of everyday extraordinary
About University Medical Center
University Medical Center, a world class academic medical center in LCMC Healthās incredible community of care, is the largest medical training center for healthcare professionals in Louisiana and has long served as the regionās safety net hospital for poor and underserved communities for 300+. Learn more about University Medical Centerās legacy and our vision of becoming the epicenter of medical care, education, and research.
Your extras
- Deliver healthcare with heart.Ā
- Give people a reason to smile.Ā
- Put a little love in your work.Ā
- Be honest and real, but with compassion.Ā Ā
- Bring some lagniappe into everything you do.Ā
- Forget one-size-fits-all, think one-of-a-kind care.Ā
- See opportunities, not problems ā itās all about perspective.Ā
- Cheerlead ideas, differences, and each other.Ā
- Love what makes you, you - because we do
You are welcome here.Ā
LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities.Ā LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.
Ā
Simple things make the difference.Ā
1.Ā Ā Ā To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information.Ā
2.Ā Ā Ā To ensure quality care and service, we may use information on your application to verify your previous employment and background.Ā Ā
3.Ā Ā Ā To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed.Ā
4.Ā Ā Ā To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.Ā
