Professional Radiology Assistant

Employment Type: Full-Time Employment
Work Setup: Onsite onboarding for two to four weeks, followed by a transition to a remote setup.
Work Schedule: Night Shift (Following U.S. Eastern Time Zone)
Location: Eastwood, Libis, Quezon City

Position Summary:

We are seeking a dedicated and detail-oriented Professional Radiology Assistant to join our outsourced BPO team, providing remote support to healthcare facilities, radiologists, and medical professionals. The ideal candidate will assist in managing radiology-related tasks such as report documentation, communication with physicians, and providing essential administrative support. This role plays a vital part in ensuring seamless workflow and effective coordination between the radiology department, healthcare providers, and patients.

Key Responsibilities:

Call Management & Communication:

• Connect and transfer of calls between radiologists, doctors, and other healthcare professionals as needed.
• Call and relay critical and noncritical exam results to the Emergency Department (ED), primary care physicians, and other relevant medical staff.
• Notify radiologists immediately of code stroke calls and ensure swift communication for timely intervention.
• Receive and answer incoming calls from patients, healthcare providers, and other departments.
• Answer and respond to emails related to radiology reports and scheduling.

Report Documentation & Data Entry:

• Document and manage radiology call reports, maintaining accurate records of patient communication and exam results.

Administrative Support:

• Monitor and follow up on pending reports, ensuring that critical results are prioritized and communicated promptly.

Collaboration with Healthcare Providers:

• Act as a liaison between the radiology team and other departments, ensuring smooth communication and quick resolution of any issues related to imaging procedures or reports.
• Collaborate with medical professionals to ensure accurate data sharing and timely updates on patient care.

Radiology Workflow Support:

• Assist with handling incoming medical team queries related to patient results.
• Help manage radiology scheduling tasks, ensuring that imaging exams are properly scheduled and coordinated between the hospital, radiologists, and patients.

Technical Support & Quality Assurance:

• Provide assistance with basic troubleshooting of radiology systems and reporting software to maintain smooth operation.
• Monitor radiology workflow to ensure that services are provided in a timely and efficient manner, meeting quality standards

Experience

• Prior experience in a medical office, customer service, or administrative role is preferred.
• Experience with call management, report documentation, or administrative support in a medical setting is an advantage.
• Previous experience working in a BPO or remote support environment is a plus.

Skills & Competencies:

• Strong verbal and written communication skills.
• Ability to manage and document call reports accurately.
• Comfortable answering calls and responding to emails in a professional manner.
• Proficient in basic computer skills and using office software.
• Ability to multitask and stay organized in a fast-paced environment.
• Attention to detail and ability to follow procedures.
• Ability to work independently and as part of a team.

Physical Requirements:

• Ability to work remotely, with occasional need to attend in-person meetings or training sessions.
• Ability to sit for extended periods.
• Must have access to a reliable internet connection and appropriate workspace to work from home.

Work Environment:

• This position is primarily remote but may require occasional travel for training or in-person meetings.
• Exposure to sensitive medical information, requiring adherence to strict privacy and confidentiality standards.
• Ability to work nights and holidays as needed, since this role is part of a hospital setting and may involve urgent communication or reports outside regular business hours.
• Must be flexible and adaptable to changing schedules and responsibilities, depending on the needs of the hospital and radiology team.

WHY INTELASSIST?
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