Admissions Manager

Description

Admissions Manager

For over the last seventy years, The Orchards have continued the traditional values inspired by the Fox Family: respect for one another, concern for each resident's well-being, and encouragement of individual interests and enjoyment of life's pleasures. These values are a gift The Orchards staff members share every day with residents and each other. We care for minds, bodies and souls.

The Admissions Manager is responsible for developing and maintaining the organization's census by coordinating resident admissions and transitions across The Orchards' post-acute, senior living, assisted living, independent living, and Harvest Therapy services. Working collaboratively with the Director of Marketing and Public Relations, Business Development Manager, and interdisciplinary teams, the Admissions Manager serves as the primary liaison between referral sources, residents, families, and campus staff while promoting exceptional customer service and ensuring a seamless admission experience.

Essential Responsibilities

• Coordinate and manage the resident admission process across The Orchards' service lines while ensuring appropriate placement based on clinical needs, payer source, and established admission protocols. 
• Collaborate with interdisciplinary teams to screen referrals, verify insurance benefits and payer sources, and determine the appropriate level of care. 
• Serve as the primary liaison between The Orchards, hospitals, physicians, case managers, discharge planners, social workers, home health agencies, and other referral partners. 
• Visit prospective residents and families in hospitals, homes, long-term acute are hospitals (LTACHs), inpatient rehabilitation facilities (IRFs), and other care settings to discuss admission options, services, and financial responsibilities. 
• Manage inquiries from prospective residents, families, and referral sources in a timely, professional manner. 
• Conduct campus tours and provide education regarding available services, levels of care, admission requirements, and financing options. 
• Communicate admission details, including estimated arrival times, equipment needs, clinical considerations, and special accommodations, to receiving departments to ensure a smooth transition into the facility. 
• Develop and maintain strong relationships with hospitals, physician offices, senior centers, community organizations, healthcare providers, and other referral sources to support census growth. 
• Conduct marketing presentations, educational programs, and outreach events for physicians, case managers, social workers, discharge planners, civic organizations, and community partners. 
• Assist with the implementation of marketing, business development, and community outreach initiatives that promote The Orchards' services. 
• Maintain accurate documentation within the Customer Relationship Management (CRM) system, including referral activity, customer interactions, sales metrics, call reports, and visit documentation. 
• Meet established admissions, referral, business development, and customer engagement goals. 
• Assist with department budgeting, planning, and performance monitoring. 
• Provide support for admissions coverage and departmental operations as needed. 
• Participate in required meetings, training programs, and continuing education. 
• Perform other duties as assigned in support of organizational growth and quality resident care. 

Qualifications

• Associate's degree, Bachelor's degree, Diploma in Nursing, or an equivalent combination of education and related experience. 
• Active nursing license preferred. 
• Previous experience in admissions, healthcare marketing, business development, case management, or long-term care preferred. 
• Working knowledge of Medicare, Medicaid, managed care, and other healthcare reimbursement programs. 
• Valid driver's license with the ability to travel between facilities, referral sources, and community events. 
• Strong interpersonal, customer service, communication, presentation, and relationship-building skills. 
• Excellent organizational skills with the ability to prioritize multiple projects and deadlines. 
• Proficiency with Microsoft Office applications, Customer Relationship Management (CRM) software, email, and other business applications. 
• Ability to communicate effectively with residents, families, physicians, referral sources, community partners, and interdisciplinary team members. 
• Successful completion of annual state-required education, mandatory in-services, and organizational training. 
• Annual health screenings, including Tuberculosis (TB) testing, as required. 

Physical Requirements

• Ability to sit, stand, walk, bend, reach, and perform repetitive hand movements throughout the workday. 
• Ability to frequently use computers, telephones, presentation equipment, and other office technology. 
• Ability to occasionally lift and carry up to 25 pounds. 
• Ability to travel regularly between campuses, hospitals, physician offices, community organizations, and referral locations. 
• Ability to work occasional evenings and weekends for community events, marketing activities, and business development opportunities. 
• Ability to maintain visual acuity for computer work, presentations, documentation,      and driving. 

Work Environment

This position is performed primarily in an office environment with regular travel to hospitals, physician offices, community organizations, referral sources, and The Orchards campuses. Employees may have occasional exposure to infectious diseases, airborne illnesses, and healthcare environments while visiting residents and referral partners. Noise levels may vary from quiet office settings to busy healthcare facilities, community events, and campus common areas.

Additional Information

This job description is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Responsibilities may change to meet the needs of the organization.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

The Orchards is an Equal Opportunity Employer committed to maintaining a workplace free from discrimination and harassment.