Company Introduction

Availity is one of the leading health information networks in the United States, processing more than 4 billion transactions annually and connecting more than two million healthcare providers and over two thousand technology partners to health plans nationwide. Our teams of technology, business, and customer service professionals in Bangalore, India, are working together to transform healthcare delivery in the United States through innovation and collaboration. Our technologists help develop cutting-edge revenue cycle solutions that help hospitals, health systems, and physicians maximize payments and optimize their workflows.

Job Description

The NOC Cloud Infrastructure Engineer is responsible for 24×7 operational monitoring, support, and incident response for cloud infrastructure with a strong emphasis on cloud networking. This role ensures availability, performance, and reliability of cloud platforms through proactive monitoring, structured incident management, and disciplined NOC operations. The engineer works closely with Senior NOC Engineers and the Operations Center (OC) to deliver continuous coverage and rapid restoration.

Roles & Responsibilities

Must Have Skills:

• 24x7 NOC operations experience (shift-based)
• Incident triage & escalation (P1–P4)
• AWS and/or Azure operational experience
• VPC/VNet, subnets, routing, load balancers
• DNS and connectivity troubleshooting
• Linux & Windows server administration
• Monitoring: CloudWatch, Azure Monitor, Splunk, Grafana
• ServiceNow / ITSM incident handling

Good to Have Skills:

• Basic Kubernetes / EKS operations
• Terraform familiarity
• Automation / scripting basics
• Cloud database awareness
• ITIL Foundation
• AWS / Azure Associate certification

Eligibility

Core Responsibilities:

• Monitor cloud infrastructure across compute, storage, and networking layers.
• Respond to alerts and incidents in accordance with NOC SOPs and escalation matrices.
• Perform initial triage for cloud and network-related incidents (P1–P4).
• Troubleshoot connectivity, routing, DNS, and load-balancer related issues in cloud environments.
• Escalate complex or unresolved issues to Senior NOC Engineers or specialized teams.
• Support Major Incident Management (MIM) bridges with technical diagnostics and status updates.
• Maintain accurate incident records, timelines, and communications in ITSM tools.
• Participate in structured shift handovers to ensure follow-the-sun continuity.

Monitoring & Observability:

• Continuously monitor cloud and network health using centralized dashboards.
• Detect availability, performance, latency, and connectivity issues before customer impact.
• Validate alerts, reduce noise, and follow defined alert response procedures.
• Contribute to improvements in dashboards, alerts, and runbooks.

Monitoring & Tooling (Required):

• AWS CloudWatch (metrics, logs, alarms)
• Azure Monitor and Log Analytics
• Splunk for log analysis and alert correlation
• Grafana and/or Prometheus for metrics visualization
• ServiceNow or Jira for alert-to-incident tracking

Technical Requirements:

• Cloud Platforms: Hands-on operational experience with AWS and/or Azure.
• Cloud Networking: Proven experience with VPC/VNet design concepts, subnets, route tables, NAT/IGW, DNS, load balancers, VPN/peering, and security groups/NSGs.
• Network Troubleshooting: Ability to diagnose latency, packet loss, routing, firewall, and name-resolution issues in cloud environments.
• Servers & Compute: Linux and Windows server administration in cloud environments.
• Storage & Backup: Understanding of cloud storage services and backup/restore concepts.
• Databases (Ops-level): Awareness of cloud databases (RDS / Aurora / Azure SQL) and common operational symptoms.
• Kubernetes (Preferred): Basic operational knowledge of Kubernetes / EKS workload health.
• Automation (Preferred): Familiarity with Terraform and scripted operational tasks.

Required Experience:

• 5–7 years of experience in NOC, Cloud Infrastructure, Network Operations, or SRE roles.
• Hands-on experience supporting cloud networking in 24×7 operational environments.
• Experience with incident response, escalation, and shift-based operations.
• CCNA or equivalent networking certification (preferred)
• AWS Certified Solutions Architect or Advanced Networking Specialty

Behavioural & Operational Skills:

• Strong troubleshooting and analytical skills across cloud and networking domains.
• Clear communication during incidents and shift handovers.
• Ability to operate calmly under pressure in a 24×7 NOC environment.
• Team-oriented mindset with a strong sense of operational ownership.

Preferred Certifications:

• AWS Certified Solutions Architect or Advanced Networking Specialty
• Microsoft Azure Administrator or Azure Network Engineer Associate
• ITIL Foundation (preferred)
• CCNA or equivalent networking certification (preferred)

Shift Model:

• 24×7 rotational shifts with structured handovers and escalation support

Video Camera Usage:

Availity fosters a collaborative and open culture where communication and engagement are central to our success.  As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role.

Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships.  The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.