Lead Scalehouse Teller, (A262560-8), 205, Landfill

Greets customers at the landfill scalehouse, weighing vehicles, calculating disposal fees, and processing payments. Ensures efficient front-line operations to maintain traffic flow, accuracy and compliance while resolving customer inquiries. Maintains accurate transaction and scale records to support accountability and revenue collection.
COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

• Operates the landfill scalehouse by registering vehicles, weighing incoming and outgoing vehicles, verifying load contents, determining applicable rates, entering data into the scale system, and ensuring accurate weight transactions in compliance with landfill policies and regulations.
• Calculates disposal fees, applies appropriate rates, processes cash, check, credit, and account charges. 
• Issues receipts while maintaining accuracy and accountability.
• Provides customer service to the public, contractors, and commercial haulers by greeting customers, answering questions and/or concerns, explaining landfill procedures, and resolving billing issues in a professional manner.
• Maintains accurate scale and transaction records, including daily reconciliation, ensuring proper documentation, and audit compliance. 
• Assists with landfill and sanitation administration when requested on account management, customer setup, and assigned projects; enters data into database.
• Ensures compliance with landfill rules, environmental regulations, accepted material guidelines, and safety procedures.
• Identifies prohibited loads and coordinates with landfill operations staff when issues arise.
• Leads and supports other scalehouse tellers and assists with training new tellers, provides guidance on procedures, serves as a point of contact for questions and supports consistent front-line operations. 

WORK ENVIRONMENT/CONDITIONS AND PHYSICAL DEMANDS

Skills and Abilities

• Skilled in balancing financial accounts and preparing daily or monthly reports of financial transactions. 
• Ability to read and interpret hazardous waste load manifests.
• Ability to perform data entry on a personal computer.
• Ability to use specialized database software.
• Ability to manage customer setups, identify and classify waste materials, and handle billing inquiries or account updates.
• Ability to perform rapid, accurate arithmetical computations and tabulations to calculate weights, rates, and fees.
• Ability to proficiently use a 10-key adding machine.
• Ability to build and maintain effective working relationships with others.
• Ability to maintain the confidentiality of information and professional boundaries.
• Ability to maintain harmonious and effective working relationships with other employees and respond to general public complaints. 
• Ability to communicate clearly and effectively both orally and in writing.
• Ability to maintain good planning and organizational skills.
• Ability to take and follow directions from supervisor.
• Ability to give directions to and gain compliance from assigned staff.
• Ability to perform strenuous work and routine work.
• Ability to maintain a valid Texas Driver License and a good driving record.
• Ability to project a positive and professional image of the City of Laredo.
• Ability to effectively communicate both orally and in writing in the English language and orally in the Spanish language.
• Ability to comply with all City of Laredo's policies and procedures.
• Ability to maintain good health and physical condition sufficient to perform the full duties of this position.

Knowledge of: 

• Knowledge of WasteWorks Software.
• Knowledge to inspect and identify loads entering the landfill.
• Knowledge of landfill policies and TCEQ regulations.
• Knowledge of TCEQ waste screening procedures.
• Knowledge of City of Laredo Landfill Standard Oeprating Procedures.
• Knowledge and ability to perform a paint filter test.
• Knowledge of English grammar, spelling, and punctuation.
• Knowledge of modern office procedures and methods including computer stand applicable software.
• Knowledge of cash handling procedures.
• Knowledge of general accounting principles and practices.

WORK ENVIRONMENT/CONDITIONS AND PHYSICAL DEMANDS

Physical Effort Requirements Position will have the following exposures

• Office or similar indoor environment, relatively free from unpleasant environmental conditions or hazards.
• Occasional exposure to unpleasant environmental conditions and/or hazards. Occasional outside work.
• Frequent exposure to unpleasant environmental conditions and/or hazards. Majority of work performed outside or with exposure to risk.
• Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
• Exerting up to 35 pounds of force occasionally, up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly having to move objects.
• Exerting up to 100 pounds of force occasionally, up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly having to move objects.

Work Environment Locations Position will require the employee to work in the following types of work environments
 

Seldom

• Confined space 

Sometimes

• Confined space 

Frequently

• Outdoor environment
• Street environment (near moving traffic)
• Construction site
• Warehouse environment

Often

• Office or similar indoor environment

Exposures Position will require the employee to be exposed to the following environmental elements

Seldom

• Extreme heat (above 100 degrees)

Sometimes

• Individuals who are hostile or irate
• Individuals with known violent backgrounds
• Communicable diseases
• Moving mechanical parts
• Fumes or airborne particles
• Toxic or caustic chemicals or substances

Frequently

• Extreme heat (above 100 degrees)
• Loud noises (85+ decibels such as heavy trucks, jack hammers, construction)

Travel Position will require the employee to travel

Never:

• National travel
• International travel

Seldom:

• Regional travel

Frequently

• Local travel

Required Education and Experience:

• High School Diploma or G.E.D.
• At least five (5) years of experience in customer service, collections, cash handling, and processing transactions.

Required Licenses or Certifications

• Valid Texas Driver License. If applicant holds an out-of-state license, a State of Texas Driver License must be obtained within 6 months of employment.
  

As part of the minimum requirements for all positions with the City of Laredo, a thorough background check and certified school transcripts will be required from all applicants who are offered employment.

Effective February 24, 1997, all selected applicants are required to undergo a drug and alcohol test prior to employment.

Effective January 7, 2008, all persons in safety-sensitive functions/positions, as per City of Laredo Drug and Alcohol Policy definition, shall be subject to random drug and alcohol testing.

A person with a disability who needs a reasonable accommodation related to a selection process is requested to contact the Human Resources Department at (956) 791-7480 two days prior to the scheduled interview and/or test if applicable.