Receptionist

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better.  It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Why this role matters
The Salvation Army (Salvos) Doorways model of care provides holistic financial support to individuals and families seeking short term financial assistance and ongoing financial management support services. The Doorways Team provides person-centred trauma informed care, facilitate short-term financial assistance, and walk side-by-side with participants as they build the skills and knowledge to break the cycle of poverty.

About the role
As a Receptionist, this is your opportunity to support a compassionate, 
community-focused service by delivering high-quality reception and administrative assistance to the Doorways team. You will be the friendly face and voice that greets clients, provides information, and ensures smooth day-to-day operations across the program.

Reporting to the Regional Manager, this is a fixed term full-time position, contracted until 29 January 2027, based on-site in Werribee, VIC. 

Conditions
Compensation is in accordance with the SCHADS Award – Level 2.

How you will make an impact

• Reception support will warmly greet clients and visitors, answer calls, and direct enquiries
• Administrative coordination including; managing emails, mail, filing systems, data entry and office supplies
• Supporting and assisting community members with financial cards, record collections and entering information into the internal data system and complete all required training
• Team collaboration, to maintain communication with staff, support meetings and events, and contribute to a positive team culture
• Provide client service respectfully, with responsive support to people accessing Doorways services

What you will bring

• A demonstrated background in administration, reception or customer service
• Strong capability using Microsoft Word, Excel, Outlook and general PC applications
• Experience supporting complex clients and confidently de-escalating difficult conversations
• Certificate III in Administration (desirable)
• A current Victorian Employee Working with Children Check
• A current Victorian Driver’s Licence

What we offer
Eligible employees can access a meaningful and supportive employment experience, including: 

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit
• Generous paid parental leave, purchased leave scheme and professional development opportunities
• Access to EAP, wellbeing initiatives and Fitness Passport 
• Aboriginal and Torres Strait Islander supports including Burra Burra Network, Cultural Events, Sorry Business and Ceremonial Leave
• A purpose-driven culture where your work directly supports people experiencing hardship

How to apply
If you’re passionate about helping people feel supported from the moment they walk through the door, we invite you to apply. Please submit your resume and a cover letter outlining your alignment with the role’s requirements. Together, we can build a brighter future.

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.