Customer Service Representative

What we offer

At Evonik, you’re part of a global chemical company working in many sectors that go beyond chemistry. From lipids for tomorrow’s medicines, biosurfactants for green detergents, additives for plastics recycling or membranes to help drive forward the energy transition, you’ll play an essential part in helping the world’s most essential industries succeed.

Our success hinges on a diversity of ideas powered by people, not egos. Whether you’re a scientist or engineer, new to the team or established, in business, production, or anything in between – we cheer each other on. Because we believe we can do anything. Explore everything. And Be Part of Something Special!

Find out more about the many benefits we offer:

https://www.evonik.com/en/careers/why.html


Meet the team and get to know the people behind Evonik:

https://www.evonik.com/en/news/meet-the-team.html

RESPONSIBILITIES

• Oversee and manage end-to-end supply chain operations, including order fulfillment, logistics coordination, inventory management, transportation costs, and accounts receivable follow-up.
• Collaborate closely with Business Lines (BLs) and cross-functional teams (Sales, Finance, Regulatory, and Operations) to ensure alignment and optimize the overall order-to-cash process.
• Coordinate with the regional Customer Service team on exception handling, root cause analysis, and continuous improvement initiatives; ensure timely and accurate reporting.
• Develop, maintain, and continuously improve standard operating procedures (SOPs) and workflows to ensure operational consistency, compliance, and efficiency.
• Define service scope and manage third-party logistics and transportation providers, including planning, vendor selection, performance evaluation, and ongoing supplier performance monitoring
• Lead and manage the Customer Service team, ensuring optimal workload distribution and resource allocation to support smooth day-to-day operations.
• Define clear roles, responsibilities, and performance expectations for each team member.
• support individual and team objectives aligned with company goals and service excellence standards.
• Provide coaching, training, and professional development opportunities to enhance team capabilities and engagement.
• Foster a culture of open communication, collaboration, and continuous improvement within the team and across functions.
• Drive employee performance management, including regular feedback, performance reviews, and talent development planning.

REQUIREMENTS

• Bachelor’s degree in supply chain, Logistics, Business, Operations, or related field.
• Minimum 3 years of experience in Customer Service, Supply Chain, Logistics, or Order Management.
• Team leadership experience in Customer Service or Operations.
• Good understanding of Order-to-Cash, inventory, transportation, and customer service processes.
• Experience managing 3PL providers, transport vendors, and supplier performance.
• Knowledge of chemical trading regulations and Dangerous Goods compliance.
• Strong analytical, problem-solving, and process improvement skills.
• Experience developing and optimizing SOPs and operational workflows.
• Effective stakeholder management and cross-functional collaboration skills.
• Proficiency in SAP and digital transformation initiatives.

Preferred Qualifications:

• Fluent English communication skills
• Strong leadership, negotiation skills.
• Experience working in a MNC or a matrix organization environment.

Your Application
 

To ensure that your application is proceeded as quickly as possible and to protect the environment, please apply online via our careers portal. Further information about Evonik as Employer can be found at www.evonik.com/en/careers.html. 

Please address your application to the Talent Acquisition Manager, stating your earliest possible starting date and your salary expectations.

Your Talent Acquisition Manager:

Mai NiemHoa

Company is

Evonik Vietnam Ltd.