Retail Operations Manager

Role Overview

Sodexo is seeking a dynamic Retail Operations Manager to join our Food & Nutrition team at Tufts Medical Center, a leading academic medical center located in the heart of Boston, Massachusetts. This leadership role is responsible for overseeing the daily retail dining operations and delivering an exceptional customer experience for patients, visitors, physicians, and employees.

What You'll Do

• Lead the day-to-day operations of retail dining venues, cafés, coffee concepts, and grab-and-go programs.
• Drive customer satisfaction through hospitality-focused service standards and continuous improvement initiatives.
• Manage financial performance including revenue growth, labor management, budgeting, forecasting, cash controls, and cost containment.
• Ensure compliance with Sodexo food safety, sanitation, HACCP, and regulatory requirements.
• Maintain retail brand standards and merchandising programs across all concepts.
• Oversee inventory management, purchasing, receiving, and product usage to minimize waste.
• Lead, coach, train, and develop frontline supervisors and hourly employees.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

 

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• Bachelor's degree preferred, or equivalent combination of education and experience.
• 3+ years of foodservice, retail, hospitality, or healthcare operations management experience.
• Experience managing high-volume retail dining operations.
• Demonstrated success leading and developing diverse teams.
• Experience with inventory management, purchasing, and cash handling procedures.
• Knowledge of HACCP, food safety regulations, and sanitation standards.
• Experience with Sodexo systems such as FMS, Retail Ranger, UFS, or comparable foodservice management systems is a plus.

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

 

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Bachelor’s Degree or equivalent experience

Minimum Management Experience - 3 yearsMinimum Functional Experience - 3 years of experience in retail operations