Polish Speaking Customer Advisor (Remote in Portugal)

Important Note: This is a fully remote position available only to candidates currently living in Portugal. Applications from individuals residing outside of Portugal will not be reviewed.

Are you a tech enthusiast with a passion for delivering exceptional customer experiences? Do you enjoy guiding people through software, apps, and digital ecosystems? We are seeking enthusiastic, Polish-speaking professionals to join our premier, work-from-home customer care team based entirely in Portugal.

In this position, you will be the face of one of the world's most recognizable and beautifully designed tech brands. This isn't about repeating scripts—you will serve as a trusted advisor and the authentic voice of the company. Whether a user needs assistance recovering an account, syncing smart devices, managing digital subscriptions, or troubleshooting a software update, your job will be to provide calm, friendly, and seamless guidance toward a solution.

Key Responsibilities

• Customer Support: Engage with Polish-speaking users via inbound calls, live chat, or email, maintaining a polite, professional, and empathetic tone at all times.
• Technical Troubleshooting: Diagnose and resolve issues related to device connectivity, operating systems, cloud-based applications, software updates, and user profiles.
• Account Security: Help users manage private data, reset passwords, and navigate subscriptions while strictly adhering to privacy and data protection protocols.
• User Education: Demystify technical processes by explaining them in simple, easy-to-understand terms, transforming a frustrating tech glitch into an excellent experience.
• Case Documentation: Keep precise records of customer interactions and technical resolutions in our global internal database to ensure continuity of care.

Who We Are Looking For

We offer fully paid, comprehensive training! While prior experience in customer service or technical support is a plus, your positive attitude, curiosity, and eagerness to learn are what truly matter.

Requirements

• Language Skills: Native or near-native fluency in Polish, paired with a solid B2 level of English (essential for internal training, system tools, and team collaboration).
• Residency: You must currently live in Portugal and possess valid local documentation (including a NIF, NISS, and a valid work/residency permit).
• Communication: A genuine desire to help others, active listening skills, and the talent for breaking down complex tech issues into simple language.
• Tech Savviness: A natural interest in consumer tech, apps, and operating systems, along with the comfort to quickly learn new software platforms.
• Adaptability: The agility to thrive in a fast-paced environment where software updates and procedural guidelines evolve frequently.

Home Office Requirements

As a 100% remote role, you must have a home setup that supports high-quality service:

• A quiet, private workspace free from background noise and distractions.
• A reliable, high-speed fiber internet connection (minimum 15-30 Mbps upload/download) with a direct Ethernet connection to your router.

What We Offer

• 100% Remote Work: Skip the daily commute entirely. We ship premium corporate computer hardware and essential tech equipment straight to your doorstep in Portugal.
• Competitive Compensation: A dependable monthly base salary paired with performance bonuses, language premiums, and a daily meal allowance.
• Comprehensive Healthcare: Private health and life insurance policies active from the very first day of your employment contract.
• Paid Training: World-class, fully paid technical and communication training to ensure you are confident and fully prepared.
• Career Advancement: Clear, structured pathways to progress into leadership or specialized roles, such as Team Leader, Quality Analyst, Corporate Trainer, or Tech Specialist.
• Diverse Culture: A welcoming, inclusive, and supportive global community where every team member's voice is respected.