Associate Business Systems Analyst

The Associate Business Systems Analyst assists in analyzing requirements and requests of the business, operations, and other uses of IT services; Serves as the contact for the business divisions and technology solution providers for all aspects of solution identification. The Assoc Business Systems Analyst supports projects of low to moderate complexity and performs day-to-day functions to support business operations.

This is an onsite role within our Mt Juliet TN facility.

What will be my duties and responsibilities in this job?

• Provide expertise in a focused area of the business through analysis and understanding of business needs. Apply a fundamental knowledge of a business area's processes and practices

• Provide business knowledge and support to resolving technology issues in their focused area of the business

• Use appropriate tools and techniques to elicit and define requirements that address relatively simple business processes or projects of low to moderate complexity. Participate in information gathering sessions

• May assist with project initiation or planning for projects of low to moderate complexity

• Consult on the functional test plans and conditions for assigned applications / for projects of low complexity. Ensure that the test plans cover the testing of all defined functional requirements. Support data analysis and validation from functional tests

• Follow the change control process to manage changes to base lined deliverables and scope for projects of low to moderate complexity

TECHNICAL EXPERTISE AND PRODUCTION SUPPORT 

• Provide production assistance in on the applications we support.

• Research, report, and implement simple system fixes.
   

TESTING, DEBUGGING, TEST MANAGEMENT, QUALITY ASSURANCE

• Provide routine system support following established guidelines and procedures.

• Perform troubleshooting with limited direction.

• Determine testing requirements for small scale projects.

• Design/Draft test plans and conduct unit/acceptance testing for small scale projects.

• Provide timely resolution for testing issues.

• Identify flaws, errors, and issues with application functionality, flow and/or program changes.

• Research, document, report, and communicate any defects with functionality, flow and/or program changes. 

• Produce agreed upon deliverables on time, within targeted estimates and without error.

• Timely retesting and documentation of the corrections made for defects.
   

ANALYSIS/SOLUTION GENERATION:

• Report system problems/testing defects to management and recommend appropriate course of action to remedy.

• Research, report and implement fixes or workarounds for low complexity problems.  

• Recommend temporary solutions.

• Participate in analysis of issues resolution options for Core systems.

• Ability to identify priority issues and determine which issues can be handled within the authority of an analyst and being able to discern those issues requiring direction from a higher authority.

• Document existing and new business workflows.

• Display basic knowledge of fundamental project process re-engineering approaches and techniques.
   

What are the requirements needed for this position?

• 2+ years of professional BSA experience

• Able to learn logical program language, such as SQL , procedures, etc.

• Experience with standard Microsoft Office tools (Word, Excel, Project, Visio) or equivalent

• Requires excellent oral and written communication skills to effectively perform system support duties.

• Knowledge of the insurance industry a plus.

• Business Systems Analyst Certification a plus

Pay Range:

$56,200.00 - $94,100.00

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.