- Location
- ZA
- Type
- Full-time
- Department
- Administration
- Seniority
- C-Level
- Experience
- 8+ years
- Education
- Bachelor
- Closing date
- 3 weeks ago
- Source
- Vincere
Description
Are you a visionary operational leader with a passion for driving efficiency and customer satisfaction within the financial services sector? Our client offers a unique opportunity to shape the future of post-sales insurance operations, focusing on customer services, retentions, and claims management. This role is not just about oversight; it's about pioneering new processes, embracing cutting-edge technology, and making a tangible impact on business outcomes through insightful data management. You'll lead a talented team, foster a culture of excellence, and contribute directly to the strategic direction of a thriving organization. If you're ready to make a significant contribution and grow your career in a supportive and innovative environment, this is the role for you.
Requirements:
- Matric / Grade 12 (Standard 10) with University Entrance (NQF4).
- Bachelor's degree in Accounting, Actuarial Science, Business Administration, Insurance, Finance, or a related field.
- Minimum of 8-10 years of experience in insurance operations, with at least 5 years in a managerial or leadership role.
- In-depth knowledge of post-sales insurance processes, including customer service, claims management, and retention strategies.
- Strong understanding of regulatory and compliance requirements in the insurance industry.
- Proven experience in process improvement, operational efficiency, and performance optimization.
- Strong analytical skills with the ability to interpret data and drive informed decision-making.
- Experience in leading cross-functional teams and managing large-scale operational initiatives.
- Proficiency in insurance-related systems and CRM tools.
- Experienced at participating in key partnership management and discussions.
- Strong leadership and people management skills.
- Excellent communication and interpersonal abilities.
- Problem-solving mindset with the ability to make data-driven decisions.
- Ability to manage multiple priorities in a fast-paced environment.
- High level of adaptability and resilience in handling operational challenges.
- Customer-centric approach with a focus on service excellence.
- Strong negotiation and stakeholder management skills.
- Ability to influence and drive change within an organization.
- Strategic partnership management skills.
