Claims Management Process Lead – Thai Speaking

Claims Management Process Lead – Thai Speaking

Job Description

Lead Thai-specific claims validation and issue resolution while coordinating with Thailand stakeholders on governance, escalations, audits, UAT, projects, and Level 1 support. Drive process improvements, support stakeholder engagement, and ensure effective claims operations.Qualifications

• At least 4-7 years of experience in Thai-specific claims validation and issue resolution.
• Experience in finance and accounting claims for supply chain industry including disputes on billing and payment.
• B2–C2 proficiency in Thai and English; preference for Filipino candidates with C1 Thai communication skills.
• Experience coordinating with Thailand stakeholders, handling escalations, and supporting governance activities.
• Knowledge of audit, User Acceptance Testing (UAT), project coordination, and Level 1 support.
• Strong leadership, stakeholder management, and problem-solving skills.
• Must be based in the Philippines and amenable to occasional onsite attendance for knowledge transfer and special town halls
• Preferred Candidates: Foreign nationals currently in the Philippines with a tourist visa, or Filipinos with C1-level Thai communication skills.

Work Arrangement

• Employment Type: Full-time, permanent
• Shift: Morning shift, between 9:00 AM–6:00 PM and 12:00 NN–9:00 PM
• Work Setup: Work from home, with occasional face-to-face attendance in BGC, Taguig

By applying, you give consent to collect, store, and/or process personal and/or sensitive information for recruitment and employment, may it be internal to Cobden & Carter International and/or to its clients.