- Salary
- C$22 – C$26/hr
- Location
- Toronto, Ontario
- Workplace
- Hybrid
- Type
- Contract
- Department
- Operations
- Experience
- 1+ years
- Closing date
- Today
Description
Job Title: Operations Officer II X 2
Location: Toronto, ON (Hybrid)
Estimated Duration: 4 Months
Key Responsibilities
Operational Processing
Required Skills
Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology. Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met. Reports to a Team Manager within the Team Structure
CUSTOMER:
- Positively contribute to the overall customer experience and loyalty index in each interaction - Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required - Create and/or recognize exceptional customer service through established programs - Ensure all required processing and enquiries are fulfilled meeting Service Level Goals - E4Provide subject matter expertise for internal and external partners within defined area SHAREHOLDER: Complete assigned tasks accurately & within established standards - Actively participate in daily touch points and work distribution Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines - Identify areas of risk and escalate as necessary - Be knowledgeable and comply with Bank Codes of Conduct
Education/Experience:
MUST-HAVE Hard Skills:
Location: Toronto, ON (Hybrid)
Estimated Duration: 4 Months
Key Responsibilities
Operational Processing
- Accurately process and review a variety of financial transactions within established service level agreements.
- Ensure all transactions are completed according to operational procedures, policies, and regulatory requirements.
- Perform detailed reviews and validations to ensure data integrity and transaction accuracy.
- Manage high volumes of work while maintaining quality and meeting deadlines.
- Support day-to-day operational activities and contribute to overall team objectives.
- Respond to inquiries from internal and external partners in a professional and timely manner.
- Investigate and resolve operational issues through effective problem-solving and collaboration.
- Escalate complex issues and potential risks when appropriate.
- Provide guidance and subject matter expertise within designated areas of responsibility.
- Adhere to established controls, policies, and compliance requirements.
- Identify operational risks, processing discrepancies, and control gaps, and escalate where necessary.
- Support audit readiness by ensuring procedures and controls are followed consistently.
- Exercise sound judgment and due diligence in all activities.
- Identify opportunities to improve processes, efficiency, and customer experience.
- Participate in process improvement initiatives and support the implementation of new technologies and business changes.
- Demonstrate flexibility and adaptability in response to changing priorities and business needs.
Required Skills
- Strong attention to detail with a proven ability to identify discrepancies and maintain accuracy.
- Excellent analytical and problem-solving skills.
- Strong organizational and time management skills with the ability to prioritize competing workloads.
- Ability to learn new processes, systems, and technologies quickly.
- Self-motivated with the ability to work independently and collaboratively within a team environment.
- Strong verbal and written communication skills.
- Ability to thrive in a fast-paced, high-volume operational environment.
- Demonstrated commitment to accuracy, quality, and continuous improvement.
- Advanced proficiency in Microsoft Excel, including working with large datasets, formulas, and reporting.
- Strong working knowledge of Microsoft Office applications.
- Ability to quickly learn and navigate multiple systems and applications.
- Knowledge of Global and WSS platforms is considered an asset.
- Product Knowledge (Preferred)
- Experience or familiarity with:
- Foreign Exchange (FX) products
- Money Market products
- Foreign Exchange Spots and Forwards
- Deposits and Loans
- Options and other financial market products
- Post-secondary education in Business, Finance, Economics, Accounting, or a related field preferred.
- 1-2 years of experience in financial services, operations, trade processing, banking operations, or a related field.
- Experience processing cash products such as loans, deposits, swaps, or forwards is considered an asset.
- Experience working in a high-volume, deadline-driven environment.
Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology. Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met. Reports to a Team Manager within the Team Structure
CUSTOMER:
- Positively contribute to the overall customer experience and loyalty index in each interaction - Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required - Create and/or recognize exceptional customer service through established programs - Ensure all required processing and enquiries are fulfilled meeting Service Level Goals - E4Provide subject matter expertise for internal and external partners within defined area SHAREHOLDER: Complete assigned tasks accurately & within established standards - Actively participate in daily touch points and work distribution Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines - Identify areas of risk and escalate as necessary - Be knowledgeable and comply with Bank Codes of Conduct
- Identify, suggest and actively participate in process improvements
- Understand and apply bank/service centre operating policies and procedures
- Demonstrate flexibility by adapting to change within business area and unit
- Adopt new process and technology improvements
- Ensure necessary due diligence is taken to support the accuracy of all transactions
- Ability to adhere to strict deadlines and handle high volumes of work
- Excellent quantitative and analytical skills
- Excellent organizational and time management skills
- Ability to work independently, as well as part of a team
- Self-motivated and goal-oriented
- Ability to adapt to changing policies and procedures
- Attention to detail is crucial.
- Understanding of MM and FX Products (eg. Options, Foreign Exchange spots and forwards, Money Market deposits and loans)
- Sound knowledge of Microsoft Office, proficiency in Excel is a must, coupled with the ability to learn and apply skills to new software programs.
- Knowledge of Global and WSS platforms would be an asset.
Education/Experience:
- 2 years experience in a Trade Processing related role, preferably experience with cash products (such as Loans, Deposits, Swaps and Forwards)
MUST-HAVE Hard Skills:
- previous banking experience
- Strong excel skills
- experience with transfers -2 years
- Attention to detail
- strong communication skills
- MS Office experience
Skills
ExcelComplianceCustomer Service