IT Coordinator

Job Summary
The IT / Infrastructure Coordinator supports the IT SEA Account Manager in the coordination of local IT activities and the execution of the ad hoc / last mile IT infrastructure tasks required for the implementation of IT Demand and Projects.

Responsibilities

1. Hardware & Software Asset Management.
   ✓ Ensuring accuracy of local IT Asset inventory including PC, Chromebox, Printers, Decon stations
   ✓ Liaising with local Finance to maintain Fixed Asset register
   ✓ Organizing replacement of existing assets @ EoL
   ✓ Approving Asset replacement tickets in SNOW for Out of cycle replacement requests
   ✓ Screening of Non-Standard Software requests
   ✓ Approving non-standard software tickets in SNOW
   ✓ Liaising with Security for Software security assessment and whitelisting
   ✓ Organizing the True-up Campaigns at the local level
   ✓ Coordinating the IT Volume review for Hardware and Software assets including non-standard software, User accounts (Kite, etc.)
   ✓ Support the Cluster Account Manager in budget reporting activities
   
2. Master data management.
   ✓ Maintaining the relevant master data including site lists, contact details, etc.
   ✓ Controlling the data input by onsite & remote support engineer.
   
3. Ad hoc IT support orchestration (Industrial devices).
   ✓ Telecom suppliers contact point
   ✓ LAN troubleshooting with local vendor + GIO (if necessary)
   ✓ APN troubleshooting with local ISP + GIO (if necessary)
   ✓ Orchestration of incidents for industrial devices – tablets & PDTs – on behalf of the business (ticket
   triage)
   ✓ Ad hoc IT issues, requests support (which not covered by GIO services)

4. Ad hoc / Last mile IT Infrastructure tasks.
   ✓ Consulting / Pre-Sales on Infra related topics
   ✓ Screening of Business requirements for new/ update of infrastructure (new sites, new AP, etc.)
   ✓ Reviewing / Challenging GIO quotes for Infra demands
   ✓ New site network requirement, local network design, add the site to AL network (specify subnet/Network access mode/support GIO for the CPE config/etc..).
   ✓ Network related construction support (Site relocation/ new site/etc.)
   ✓ Daily network monitoring
   ✓ Framing the demands to GIO (Group Infrastructure Operations)
   ✓ Ad hoc Technical support for Server config, App installation, Data Migration, etc.
   ✓ Local NAS onsite support & Migration coordination
   ✓ Last mile Ad hoc infra tasks to execute GIO Projects & Demands (Network config, testing, etc.)
   
5. Infrastructure Project Proxy.
   ✓ Ad hoc coordination tasks for Infrastructure Projects (coordination with local vendors, coordination with building managers, Receiving of deliveries, etc.)
   ✓ Ad hoc infra tasks for GIO Projects
   
6. Reporting.
   ✓ Provide regular updates to the SEA IT Account manager on Demand status and highlight any key issues and areas of concern.
   ✓ Support Preparation of Monthly Ops meeting and Quarterly strategy meetings with Business
   stakeholders (following-up on on-going topics and collecting status updates from IT stakeholders).

Eligibility Criteria

1. 5-7 years overall experience.
2. Skills: Technical Troubleshooting, Master Data Management, PR/PO & Budget Management, Project
   Management, Time Management, Flexibility and Adaptability.
3. Bachelor or Master’s degree in Computer Science, Information Technology or equivalent.
4. Strong communicator in English and possess great interpersonal skills.
5. Multitasking prowess and ability to cope with matrix organization.