Service Advisor

Description

Seattle, WA | Porsche | Luxury European | Fixed ops | 1+ year preferred | Hospitality experience welcome | Sales experience welcome | Pacific Northwest | Seattle metro | Veterans encouraged to apply | $50,000 - $120,000+ OTE

IS THIS YOU?

• You earn guest trust through clear communication, honest recommendations, and following through on every commitment -- Porsche owners are engaged, informed, and deeply attentive to how their vehicle and their time are handled

• You have service advisor, hospitality, or strong guest-facing experience and you're ready to bring that standard to a Seattle Porsche store where the ownership community is passionate about the brand and rewards the advisor who matches that passion with genuine expertise

WHO WE ARE

Porsche Seattle North is part of Swickard Auto Group, a hospitality company in the retail automotive space built on one idea -- be the favorite of our guests, our employees, and our manufacturing partners. We operate 40+ dealerships across the West Coast, Alaska, and Hawaii, and whether you're in Seattle or Anchorage, the standard is the same. Do right by people, every time.

WHAT YOU'LL DO

• Serve as the primary point of contact for guests throughout the service process -- from write-up through vehicle return

• Translate technical repair findings on Porsche's sophisticated platform into clear, confident guest communication that earns authorization through honest recommendations

• Build precise estimates, commit to realistic timelines, and follow through on every promise made

• Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule

• Identify and present additional service recommendations that protect guest safety and vehicle performance

• Deliver a consistent, professional Porsche-standard guest experience that keeps owners returning to this store

• Maintain accurate records in the DMS and uphold all documentation and compliance standards

WHAT WE'RE LOOKING FOR

• 1+ year of service advisor, hospitality, or guest-facing sales experience preferred -- candidates from luxury hospitality, high-end retail, or comparable backgrounds encouraged to apply

• Porsche or European luxury brand service experience a strong plus -- familiarity with the platform and the ownership community accelerates effectiveness from day one

• Clear, composed communicator -- Porsche guests are knowledgeable and the advisor who earns their loyalty does so through preparation, accuracy, and honest follow-through

• Highly organized with strong attention to detail -- precise estimates and realistic timelines are non-negotiable

• Self-motivated with a genuine drive to build a long-term book of returning guests

• Comfortable with DMS platforms or quick to learn them

• Valid driver's license with a clean driving record

WHAT WE OFFER

• OTE $50,000 - $120,000+/yr

• Paid Porsche manufacturer and product training

• Medical, dental, and vision insurance

• Life insurance and supplemental coverage options

• Paid time off and paid holidays

• Clear career path -- strong advisors grow into senior advisor and service management roles at Swickard

• Employee vehicle purchase and service discounts

WHY PORSCHE SEATTLE NORTH

• Porsche owners are among the most brand-loyal and engaged in the luxury segment -- guests here return on schedule, know their vehicles well, and stay with the advisors who communicate honestly and follow through without exception

• Seattle's tech-forward, performance-oriented ownership community responds to advisors who develop real Porsche product knowledge -- the advisor who understands what their guest owns and why builds longer and more valuable relationships

• A well-run Pacific Northwest Porsche store with consistent service volume -- the advisor who builds a returning guest book here earns at the top of the range consistently

• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry

• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- describe exactly what a great Service Advisor does in every guest interaction

If you're a guest-first communicator ready to build a high-earning advisory career at a well-run Seattle Porsche store where the ownership community is passionate, loyal, and rewards genuine expertise -- apply.