- Salary
- $75k – $89k
- Location
- Fresno, CA
- Workplace
- Onsite
- Type
- Full-time
- Department
- Customer Service
- Source
- ApplicantPro
Description
Fresno System Support Representative (SSR)
Location: Fresno Air National Guard Base, California | Full-Time | Salary: $75,000 - $89,000
About ELB
E.L. Blake Corporation (ELB) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing mission-critical operational and technical support to the U.S. Department of Defense, with a focus on U.S. Air Force mission planning systems. ELB delivers highly skilled personnel and scalable solutions that ensure system readiness, operational compliance, and mission success across global environments.
Position Overview
E.L. Blake Corporation is seeking a System Support Representative (SSR) to support U.S. Air Force mission planning operations at Fresno Air National Guard Base, California. The SSR will maintain, troubleshoot, and support mission planning systems, software, and associated equipment to ensure operational readiness. This position provides direct technical support to military personnel during daily operations, training exercises, deployments, and contingency missions.
Why Join ELB
This position offers the opportunity to directly support U.S. Air Force mission readiness by maintaining the systems and technology essential to mission planning operations. The selected candidate will work in a mission-focused environment where technical expertise, problem-solving, and reliability make a direct impact.
Key Responsibilities
- Provide on-site technical support for U.S. Air Force mission planning systems, including hardware, software, and associated equipment.
- Troubleshoot and resolve technical issues to minimize system downtime and maintain mission readiness.
- Install, configure, and maintain approved software updates, system configurations, and mission planning data.
- Work directly with military personnel to address technical needs and support operational requirements.
- Maintain system reliability, security compliance, and accurate documentation of technical issues and resolutions.
Required Qualifications
- U.S. Citizenship (no dual citizenship)
- Active DoD Secret Security Clearance with current SAP/SAR access.
- CompTIA Security+ certification
- IT-related degree OR minimum of 2 years of relevant IT experience
- Working knowledge of computer hardware, operating systems, software installation, and system configuration.
- Ability to independently diagnose technical issues and provide timely solutions.
- Strong communication and organizational skills with the ability to support military personnel in a fast-paced operational environment.
Preferred Qualifications
- Previous experience supporting U.S. Air Force mission planning systems.
- Experience providing technical support within a DoD, military, or classified environment.
- Familiarity with DoD cybersecurity requirements and secure system operations.
- Experience managing mission planning software, map data, or related operational systems.
Compensation & Benefits
- Comprehensive medical, dental, and vision insurance
- 401(k) with company match
- Responsible Time Off (RTO) - flexible time off policy
- Paid sick leave annually
- Paid holidays
- Company-paid basic life insurance
- Professional development and growth opportunities