Senior Leader

Role Summary: 

Senior Leaders must demonstrate leadership skills, and have the ability to implement a vision. This individual is expected to be professional, mature, patient, growth-minded, self-developing, and share in achieving the store’s vision and goals. Must be confident enough willing to coach or correct employees. Should never be threatened by the success of others or difficult challenges. Additionally, must be humble, a servant leader, willing to share successes and receive feedback. Demonstrates the competence and character that is needed to serve as an extension of the Operator in dealing with customers and employees. Must have integrity (a deep desire to do what is right versus 'being right') to build a strong, healthy organization.

Key Expectations:

• Lead and model the RSA/Daphne vision and mission culture.
• Lead, train, and support the 3 focus areas of the “Winning Hearts” everyday strategy: Great Food, Fast & Accurate Service, and Genuine Hospitality.
• Lead, train, and support the four components of the hospitality model: Honor, Dignity & Respect for all, 1st Mile: Core 4, 2nd Mile Service, and the HEARD model.
• Support and influence the restaurant’s overall operational and financial goals. 
• Work flexible work schedules to support the restaurant’s operations and guest demands. 
• Ability to open and close the restaurant.
• Strictly adhere to all Company policies and procedures.
• Hold themselves and team members accountable to the restaurant dress code, break and lunch meal periods, and discount policies.
• Maintain a positive working relationship with and treat all team members with respect while providing them with direction and feedback.
• Manage cash accountability systems by verifying safe counts, register counts, safe deposits, and opening/closing the day on Inform.
• Lead, follow up, and participate in daily/weekly/monthly/quarterly cleaning checklists.
• Ensure that the Team Leaders/ Members monitor the dining room, restrooms, parking lot, and overall facility cleanliness. 
• Participate in Safe Daily Critical(s), ERQAs, and Equipment Temperature Checks.
• Ensure that Team Leaders/Members follow recipes to prepare all orders accurately. 
• Ensure that Team Leaders/Members work at a pace to maintain the restaurant's established speed of service guidelines.
• Addresses guest issues that may arise, and consults with the Executive Director regarding complex issues.
• Versed in back office procedures and computer applications.
• Must be certified in all Pathway Modules.
• Certification in Safety and Security to ensure the safety of the team.

Development:

• Prepare for and participate in leadership meetings.
• Support a culture of recognition by presenting team members with an “F Card” if they exemplify the RSA/Daphne Vision and Mission Statements.
• Participate in community engagement events such as school presentations, charitable events, and volunteer opportunities.
• Self-development up to and not limited to excellence trips and continuing education.
• ServSafe Certified.

Leadership Skills

• Must possess leadership traits that Chick-fil-A seeks in future Directors. 
• Character – aligns with Chick-fil-A values 
• Chemistry – the relationship builder, coaches others to perform 
• Competency – results-oriented, systems thinker, quick study
• Servant Leader, team-oriented with a passion for people and world-class service
• Well-organized manager with excellent verbal, written, and electronic communication skills
• Must possess the ability to drive and manage change

Minimum Requirements:

• College degree or equivalent work experience.
• Full-time availability 40 hours per week.
• Microsoft Office

Financial Measures: Four Pillars

• Sales Growth: => +15%
• Food Cost Performance: =<.5%
• Labor Performance: =<20% and 0% Gap
• CEM: OSAT Score: =>80%

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.