Hotel Front Desk Night Auditor

Description

Position Summary
The Night Auditor oversees Front Desk operations during the overnight shift while completing nightly audit and financial reconciliation processes. This role serves as the primary hotel representative overnight, ensuring exceptional guest service, accurate financial reporting, and the safe, efficient operation of the hotel.

Key Responsibilities

• Perform nightly audits, reconcile revenue, balance transactions, and close the business day in the PMS (Maestro).
• Verify guest folios, room charges, credit card transactions, adjustments, and cash drawer balances.
• Research and resolve discrepancies and prepare required financial and occupancy reports.
• Greet, check in, and check out guests while providing prompt, professional service.
• Assist with reservations, guest requests, and service recovery efforts.
• Monitor hotel safety and security, respond to emergencies, and document incidents as needed.
• Coordinate with housekeeping, engineering, and management regarding overnight operations.
• Maintain accurate records and comply with hotel accounting, security, and service standards.
• Support VIP and special-occasion guests and communicate key information during shift handovers.
• Perform other duties as assigned.

Qualifications

• Previous Front Desk, Night Audit, hospitality, or customer service experience preferred.
• Experience with PMS systems; Maestro experience is a plus.
• Basic accounting, cash-handling, and reconciliation knowledge preferred.
• Food Handler and Responsible Beverage Service (RBS) certifications required (or must be obtained after hire).
• Must be available to work overnight shifts, weekends, holidays, and occasional extended hours.

Skills & Competencies

• Strong customer service, communication, and problem-solving skills.
• Excellent attention to detail and organizational abilities.
• Ability to work independently and manage multiple priorities.
• Proficiency with Microsoft Office and hotel operating systems.
• Sound judgment and ability to remain calm in fast-paced situations.

Physical Requirements
The essential functions of this position require the ability to perform the duties outlined in this job description. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this role.

• Stand and walk for extended periods during the shift.
• Occasionally bend, reach, stoop, climb stairs, and move throughout the property.
• Lift, carry, push, or pull up to 40 pounds.
• Perform computer-based audit, reporting, and reservation tasks.

Performance Expectations

• Maintain accurate financial records and balanced daily transactions.
• Complete all audit procedures and required reports accurately and on time.
• Deliver exceptional guest service in accordance with MacArthur Place and Forbes standards.
• Support the safe, secure, and efficient operation of the hotel during overnight hours.

Why Join MacArthur Place?

• Full-time company-sponsored benefits.
• Employee discounts on hotel stays, dining, and spa services.
• Career growth opportunities within our hospitality collection and affiliated wineries.
• Collaborative, guest-focused culture in the heart of Sonoma Wine Country.

About MacArthur Place
Originally a historic estate, MacArthur Place has evolved into Sonoma's premier luxury resort, featuring 69 elegantly designed rooms, farm-to-table dining, curated wine tastings, a tranquil spa, an outdoor heated pool, and a state-of-the-art fitness center. Our dedicated team is passionate about delivering unforgettable guest experiences while fostering a culture of excellence, diversity, and inclusivity.

MacArthur Place Hotel & Spa is an Equal Opportunity Employer committed to fostering an inclusive and respectful workplace.