Referral Coordinator

Overview

Exciting Career Opportunity with Avance Care!

 

Join our rapidly expanding network of 37 practice locations in the Triangle Area (Raleigh-Durham-Chapel Hill), the Charlotte Region, and Wilmington, NC.

Avance Care is dedicated to elevating the standard of healthcare. As one of North Carolina's largest networks of independent primary care practices, we offer comprehensive services to support the physical, mental, and emotional health of our patients.

 

As a Referral Coordinator you’ll Aid providers with continuity of care by ensuring referrals get submitted promptly to high value specialists and close the loop of care by obtaining consult notes after specialist visits.

 

This is a full-time role involving 8 hours weekday shifts with no weekends schedule.

• The position works a hybrid schedule with 3 days remote and 2 days onsite.
• We operate in a busy, fast-paced environment, and we seek a candidate who thrives under such conditions.
• We offer a comprehensive benefits package available on the first of the month following 30 days of employment.

Selected Responsibilities:

• Ensure referrals are submitted, accepted and followed up on in a timely manner
• Provide appropriate clinical information to outside entities, as needed
• Ensure complete and accurate registration for patients
• Assist patients in problem solving issues related to their referrals including taking an advocate role on the patient’s behalf with the carrier to ensure approval of necessary services in a timely fashion
• Maintain detailed and accurate referral documentation and communication with referring providers within the electronic medical record
• Establish and maintain relationships with providers and outside entities
• Review details and expectations about the referral with patients as needed
• Ensure patient’s chart is up to date with consult information from other entities
• Monitor and ensure proper utilization of the High Value Specialist and Medical Neighborhood networks so patients have access to the right care at the right tim
• Communicate effectively with specialist offices assuring safe and coordinated transitions of patient care

Candidates should have a High School Diploma, or associate’s degree in healthcare administration or related field, preferred. Along with medical terminology knowledge and 1-year related experience preferred.

 

Other Priorities:

• Excellent verbal and written communication
• Confidentiality of patient information regarding HIPAA laws
• Strong computer skills
• Strong attention to detail
• Team player
• Efficient time management and workload prioritization
• Strong multitasking skills

If you are excited to join a growing organization focused on changing the way healthcare is delivered to patients in North Carolina, please submit your resume.

 

All offers of employment are contingent upon the successful completion of a background check and drug screen.

 

Avance Care provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to religion, race, creed, color, sex, sexual orientation, gender identification, alienage or citizenship status, national origin, age, marital status, pregnancy, disability, veteran or military status, predisposing genetic characteristics or any other characteristic protected by applicable federal, state or local law.