Assistant Manager, Demand Management

Position Summary

Headquartered in Plano ,Texas., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd.
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Role and Responsibilities

The Supply Chain Specialist will play a critical role in managing order fulfillment, inventory allocation, and supply chain operations within the TV organization. This position serves as a key connection point between Samsung Headquarters, factory operations, planning teams, logistics, and major retail customers.

 

The role is responsible for managing customer orders and inventory across multiple distribution channels, including Best Buy, Sam’s Club, Walmart, and PC Richard & Son. The position requires continuous monitoring of factory inventory, production schedules, customer demand, purchase orders, transfer orders, and shipment status to ensure inventory is allocated and delivered through the most efficient supply chain channels.

 

The position also manages supply chain exceptions, including unshipped and uncommitted orders, production and inbound delays, customer cancellations, quality-control issues, trailer diversions, and inventory redirection. Through close coordination with factory and Headquarters teams, the role supports inventory optimization, reduction of cross-shipping, aging inventory management, and overall customer fulfillment.

 

 

Role and Responsibilities

 

• Manage weekly order tracking and fulfillment activities for major TV retail customers, including Best Buy, Sam’s Club, Walmart, and PC Richard & Son.

• Monitor and manage customer purchase orders, order changes, delivery adjustments, corrections, and system discrepancies.

• Manage weekly SAMEX factory inventory by reviewing available inventory, production schedules, prior-week orders, quality-controlled inventory, and other supply changes.

• Partner closely with the Planning team to provide accurate factory inventory visibility and support customer allocation and commitment decisions.

• Consolidate inventory, production, and customer order data into weekly order tracking files to determine the most efficient allocation and fulfillment strategy.

• Manage aging SAMEX inventory and identify opportunities to improve inventory utilization and reduce aging exposure.

• Create manual Purchase Orders to facilitate inventory movement from factory locations to hubs for allocation purposes.

• Create and manage standard Transfer Orders between hub locations to optimize inventory positioning and customer fulfillment.

 

Required Qualifications

• Bachelor’s degree in related field

• 5+ years of experience in supply chain, order management, inventory management, logistics, or a related field.

• Experience managing customer orders and inventory within a complex supply chain environment.

• Experience working with ERP systems and supply chain management tools.

• Strong proficiency in Microsoft Excel and data analysis.

• Strong understanding of inventory management, order fulfillment, allocation, and logistics processes.

• Ability to manage multiple priorities and time-sensitive operational requirements.

• Strong communication and collaboration skills with the ability to work across Factory, Headquarters, Planning, Sales, and Logistics organizations.

• Ability to identify supply chain issues, analyze available information, and coordinate appropriate corrective actions.

• Must be comfortable working in a fast-paced, multi-functional, and multicultural business environment.

Skills and Qualifications

Skills

• Advanced Microsoft Excel and data analysis skills.

• Strong analytical and problem-solving abilities.

• Strong inventory allocation and order management skills.

• Understanding of supply chain planning, fulfillment, and distribution processes.

• Ability to analyze inventory, production, customer demand, and shipment data to support allocation decisions.

• Strong attention to detail and system accuracy.

• Excellent communication and cross-functional collaboration skills.

• Ability to manage multiple customers, orders, and supply chain issues simultaneously.

• Ability to identify inefficiencies and develop practical solutions to improve inventory flow.

• Strong understanding of ERP and order management systems.

• Ability to communicate effectively between Factory and Headquarters teams.

• Ability to work independently while coordinating with multiple stakeholders.

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Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/

Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

 

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Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.  In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

 

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Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

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