Director of Front Office Operations

Description

Noble House Hotels and Resorts owns, manages, or operates a portfolio of 20+ luxury, independent hotels and resorts around the country and Mexico. We were recently Voted Top 25 Best Hotel Brand in the World – Travel + Leisure World’s Best Awards. We are currently seeking a Director of Front Office Operations for the beautiful Courtyard Faro Blanco Resort.

OUR CULTURE | Individual Distinction, Collective Soul

The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. What makes us the Corporate Office lies within our team. We are a group of individuals who share a passion for hospitality. We let our personalities shine, and we enjoy having fun.

Become a part of our Noble CommUNITY- We take pride in providing initiatives through our Diversity, Equity, Inclusion & Accessibility (DEIA), Green and Wellness committees. Join us in sharing your thoughts, perspectives, and enthusiasm!

Sound like you? We look forward to reviewing your resume!

The Director of Front Office Operations is responsible for the day-to-day operation of the Courtyard Faro Blanco Resort, ensuring exceptional guest experiences, operational excellence, financial performance, and team member engagement. Reporting directly to the Complex/Area General Manager, this position provides leadership and oversight for all operational departments, including Rooms, Food & Beverage, Guest Services, Engineering, Recreation, and Housekeeping. The Hotel Manager serves as the primary on-property operational leader, driving service standards, guest satisfaction, revenue optimization, and team development while ensuring compliance with Hilton brand standards and Noble House Hotels & Resorts operating practices. This role partners closely with department leaders to deliver a consistent, high-quality resort experience and achieve established business objectives. 

Requirements

• Preferred Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
• Minimum of 5 to 7 years of progressive hotel leadership experience, including experience as a Director of Operations, Executive Assistant Manager, Hotel Manager, or comparable role within a full-service hotel or resort environment.
• Previous experience in an upscale, luxury, lifestyle, or resort property preferred.
• Strong understanding of hotel operations, including Front Office, Housekeeping, Food & Beverage, Engineering, and Resort/Recreation operations.
• Proven track record of improving guest satisfaction, operational efficiency, and departmental financial performance.
• Experience managing and developing department leaders and large operational teams.
• Strong knowledge of budgeting, labor management, forecasting, and expense controls.
• Excellent leadership, communication, interpersonal, and problem-solving skills.
• Ability to lead in a fast-paced resort environment while maintaining exceptional service standards and team engagement.
• Demonstrated ability to effectively manage guest relations, employee relations, and operational challenges with professionalism and urgency.
• Must possess a hands-on leadership style, strong business acumen, and a commitment to delivering outstanding guest experiences.

The OFFER:

In return, you are rewarded with a competitive compensation package including competitive pay, On-Demand Pay – Your Pay before Payday, health insurance (medical, dental, vision), 401k plan with employer matching, Paid Time Off, holidays, and Discounted Food & Hotel Discounts at Noble House Hotels & Resorts nationwide. This position is eligible for quarterly/annual bonus potential.

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.