Country Head of Admissions & Retention

Job Description

Purpose of Role

The Country Head of Admissions & Retention is responsible for driving student enrolment and retention across all schools within Poland. The focus is on operational execution, achieving ambitious country-level targets, enhancing the customer experience, and developing targeted, country-specific B2B strategies. This position requires strong leadership, deep market knowledge, and a data-driven approach to performance management.

Key Responsibilities

Country-Level Performance & Execution:

• Develop and execute country-specific admissions and retention plans, driving significant enrolment growth and retention targets for all schools in the territory.
• Ensure consistent implementation and adherence to ISP's best-practice admissions processes across all schools, holding them accountable for outcomes.
• Optimise the end-to-end customer experience within the country, focusing on delivering a concierge-level service and improving satisfaction metrics.
• Collaborate in the finalization of the country MAR plans, in collaboration with Marketing Team, and performance KPIs, delivering on qualified lead conversion and retention percentages.

Direct Team Leadership & School Partnerships:

• Lead, mentor, and develop all admissions and retention teams, ensuring strong collaboration with school leadership and alignment of admissions strategy with operations.
• Oversee training, performance, and continuous improvement through regular school visits and hands-on support.

Country-Specific B2B & Market Development:

• Develop and execute a detailed, country-specific B2B strategy to identify, cultivate, and manage strategic partnerships (corporations, embassies, relocation services, educational consultants) driving new student enrolments.
• Create tailored B2B sales materials and initiatives, track partnership performance, and ensure ROI for country enrolment goals.
• Drive faster overseas student enrolments through targeted B2B and agent network collaboration.

Data Management & Reporting:

• Oversee accurate CRM/MIS data management and deliver timely, data-driven performance reports and insights to regional leadership.
• Collaborate with Finance to set and achieve realistic, ambitious country enrolment targets.

Governance, Compliance & Customer Experience:

• Ensure adherence to country regulations (e.g., GDPR) and ISP policies across all admissions activities within the country.
• Manage country-level parent complaints and feedback effectively, ensuring timely resolution.
• Uphold ISP's reputation and deliver a consistently excellent customer service experience at school admissions touchpoints.

Skills, Qualifications and Experience

• Proven senior leadership experience in admissions/recruitment, with a strong focus on country-level operations and team management.
• Demonstrated success in achieving enrolment growth and retention targets.
• Direct experience managing admissions teams, including school-based staff.
• In-depth understanding of the local market, B2B partnerships, admissions processes, CRM, and data analytics.
• Excellent relationship-building skills with school leaders and external partners.
• Fluency in English and the primary language of the designated country is essential.

ISP Principles

Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding

and Health & Safety issues and acting and following up on all concerns appropriately.

Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.

Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.

Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools.

Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.

ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.

ISP Commitment to Diversity, Equity, Inclusion, and Belonging

ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.