Account Management - Senior Associate

Industry/Sector

Not Applicable

Specialism

IFS - Operations

Management Level

Senior Associate

Job Description & Summary

The Opportunity 
 
Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day. 
 
As an Account Management - Senior Associate, you will play a pivotal role in driving business growth and maintaining a positive reputation for the organization. You will focus on building and maintaining strong relationships with clients, confirming their needs are met, and providing exceptional service. Within our Internal Firm Services practice, you will leverage your skills to develop and execute strategic sales and marketing initiatives, driving revenue growth and enhancing brand visibility. 
 
As a Senior Associate, you will be responsible for building meaningful client connections and learning how to manage and inspire others. You will navigate increasingly complex situations, growing your personal brand and deepening your technical skills. You are expected to anticipate the needs of your teams and clients, delivering quality outcomes. Embracing increased ambiguity, you will be comfortable when the path forward isn’t clear, using these moments as opportunities to grow. 
 
In this role at PwC Acceleration Center India, you will utilize market research, digital marketing, creative campaigns, and effective sales strategies to engage clients and achieve organizational targets. Your work will involve understanding client goals, managing accounts, and employing strategies to build trust and loyalty, ultimately contributing to the firm's success. 
 
Responsibilities 
 
-Serve as an independent contributor, liaising directly with the Account Manager, Lead Client Partner and account teams, taking end-to-end ownership of all activities for the accounts/ sector/industry they are align

-Act as a key liaison between offshore and onshore teams to align client priorities, account strategies and delivery expectations

-Partner with Account Managers and cross-functional teams to develop and execute strategic sales, account management and marketing initiatives

-Support Account Manager and LCP on account planning by conducting market research and analysis, pipeline and past sales analysis, tracking pursuits, and contributing to account strategy development

-Deliver and update accurate Salesforce reports, dashboards and account meeting materials, providing clear visibility into pipeline status, financials, client activities and follow-up actions

- Managing client accounts by understanding their goals and providing exceptional service to meet their needs- Utilizing analytical thinking and client profiling to develop strategic sales and marketing initiatives

- Engaging in sales account planning and sales enablement to capture new business opportunities- Collaborating with teams to execute creative campaigns and digital marketing strategies

- Applying critical thinking to break down complex concepts and generate innovative solutions

- Interpreting data to inform insights and recommendations for client engagement strategies- Upholding professional and technical standards in all client interactions and account management activities.

- Navigating complex situations to anticipate client needs and deliver quality service.

- Leveraging customer relationship management tools to enhance client satisfaction and loyalty

-Lead a team of associates for account management deliverables, drive innovation in account management, and act as a coach to develop talent in the firm

-Be a champion of the firm’s standard business development methodology (Pursuit) and the use of sales best practices within your assigned clients

-Be an advocate and trainer for Salesforce, promoting its effective use, and support practice staff with advice and assistance on best practices

 

What You Must Have

 

-At least 5 years of relevant experience in sales support, marketing, account management, client engagement or a related role; relevant PwC or professional services firm experience may also be considered

-Demonstrated experience supporting client accounts, stakeholder relationships, sales operations, or business development activities.

-Proficiency in Salesforce CRM and Microsoft Office, particularly Excel, PowerPoint, Teams, SharePoint, Copilot, Power BI.

-Effective project management and organizational skills with a high level of attention to detail, and Strong communication skills in English at Professional Level.

-Oral and written proficiency in English required

 

What Sets You Apart

 

-Experience in using CRM technology to improve account management operations and data-driven insights to provide  account visibility to support account growth.

-Working knowledge of financial analysis, account planning, pipeline management, forecasting, and account operations.

-Ability to interpret data, identify patterns, and communicate practical recommendations to stakeholders.

-Critical thinking and problem-solving skills, particularly in complex or time-sensitive situations.

-Self-awareness, learning agility, and a proactive approach to strengthening capabilities and addressing development areas.

-Build strong relationships and encourage effective teamwork.

-Executing projects as per defined guidelines and SLAs

-Analyzing and reporting data using dashboards and reporting formats

-Ability to work flexible shifts aligned with Canadian business hours, with coverage required until 1:00 a.m. IST; accordingly, the work day may begin later

- Demonstrating proficiency in client management and stakeholder engagement

-Utilizing analytical thinking to inform strategic decisions- Excelling in customer relationship management and satisfaction

-Developing sales account planning and sales enablement strategies

-Navigating complex client profiles and counseling needs- Building meaningful client connections through effective    communication

 

Shift time: :2:00 PM to 11:00 PM IST (candidates should be flexible to extend their work hours until 1:00 AM IST)

Travel Requirements

Not Specified

Job Posting End Date