Medication Clinic Nurse Supervisor

GENERAL STATEMENT OF JOB

Under general supervision, this position supervises the Outpatient Medication Management Clinic operations and services provided by registered nurses and licensed practical nurses.  Reports to the Clinician Manager and/or Medical Director as applicable. 

ESSENTIAL JOB FUNCTIONS

Coordinates and supervises the development, implementation, and monitoring of the medication management clinic operations, by supervising and/or providing program services, case coordination; initial and ongoing assessment development, revising programs or service delivery, evaluation departmental effectiveness, maintaining necessary documentation, and performs essential psychiatric nursing duties.

Reviews new admissions, ensures closure of discharged clients and ensures the provision of quality services; prepares correspondence, letters, memos, and program reports as requested; monitors and ensures accurate maintenance of consumer records and electronic health records.

Responsible for the supervision of assigned staff, and division administrative functions including budget preparation, monitoring expenditures, staff development and training, succession planning, performance management, employee relations, prioritizing, assigning work, and other related activities.

Provides in-service training to staff, ensures all registered nurses and licensed practical nurses are cross-trained for both clinics; provides orientation and coordination for Psychiatrists and oversight of clinic scheduling to ensure efficient and effective clinic operations; responds to requests for assistance in coordinating, troubleshooting, problem solving and crisis resolution from staff, other departments, clients, families and other persons affected by the care of mentally ill clients.

Provides oversight of medication management and medication administration in compliance with Pharmacy Board regulations and provides supervision of nurse medication administration and nurses who administer long-acting, time-released injectable medications to clients; screens and monitors side effects to maintain effectiveness and compliance with all prescribed medications, methadone services; provides client and family education regarding medicines, medical issues, mental illness, HIV, substance use, health, and lifestyle issues to include supportive counseling and a variety of care coordination services, such as helping clients to obtain treatment, rehabilitation, support, and crisis intervention services.

Establishes and maintains cooperative relationships with psychiatrists, physicians, other public and private agencies, departments of the city, community organizations, and families of consumers to promote and educate about programs/services; and to coordinate service delivery.

Conducts review and audits of records and ensures they are maintained in compliance with state, federal, and Department of Behavioral Health and Developmental Services and other required regulations; provides input to the development of program budgets, and monitors certain program expenditures and revenue sources.

Performs other related work as required.  Individual assignments will be determined by supervisor based on current workload and department need.

PERFORMANCE INDICATORS

Knowledge of Job: Has considerable knowledge of the theory, principles, practices, and methodologies of psychiatric nursing and of medication administration. Has considerable knowledge of the characteristics of medications and their side effects.  Has considerable experience in the supervision of staff.  Is able to supervise staff in the responsible administration of medications and provide related counseling and education to clients.    Is able to use standard office equipment, including a computer, telephone, calculator, copier, facsimile, etc.  Is able to effectively express ideas orally and in writing. Is able to exercise considerable discretion in handling confidential records. Is able to understand and interpret oral and written instructions. Is able to establish and maintain effective working relationships as necessitated by work assignments. 

Quality of Work: Maintains high standards of accuracy in exercising duties and responsibilities. Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Maintains high quality communication and interacts with co-workers, clients and the general public. 

Quantity of Work: Maintains effective and efficient output of all duties and responsibilities as described under "Essential Job Functions."

Dependability: Assumes responsibility for doing assigned work and for meeting deadlines. Completes assigned work on or before deadlines in accordance with directives, policy, standards and prescribed procedures. Accepts accountability for meeting assigned responsibilities in the technical, human and conceptual areas. 

Attendance: Attends work regularly and adheres to policies and procedures regarding absences and tardiness. Provides adequate notice to higher management with respect to vacation time and time-off requests. 

Initiative and Enthusiasm: Maintains an enthusiastic, self-reliant and self-starting approach to meet job responsibilities and accountabilities. Strives to anticipate work to be done and initiates proper and acceptable direction for the completion of work with a general level of supervision and instruction. 

Judgment: Exercises analytical judgment in areas of responsibility. Identifies problems or situations as they occur and specifies decisive objectives. Identifies or assists in identifying alternative solutions to problems or situations. Implements decisions in accordance with prescribed and effective policies and procedures and with a minimum of errors. Seeks expert or experienced advice and researches problems, situations and alternatives before exercising judgment. 

Cooperation: Accepts supervisory instruction and direction and strives to meet the goals and objectives of same. Questions such instruction and direction when clarification of results or consequences is justified i.e., poor communications, variance with policy or procedures, etc. 

Relationships with Others: Shares knowledge with supervisor for mutual and departmental benefit. Contributes to maintaining high morale among all consumers and employees. Develops and maintains cooperative and courteous relationships with department employees, in other departments, to project a good image. Tactfully and effectively handles requests, suggestions and complaints from other departments and persons in order to maintain good will. Emphasizes the importance of maintaining a positive image within the department and surrounding regions. Interacts effectively with fellow employees, consumers and the general public. 

Coordination of Work: Plans and organizes daily work routine. Establishes priorities for the completion of work in accordance with sound time-management methodology. Avoids duplication of effort. Estimates expected time of completion of elements of work and establish a personal schedule accordingly. Attends meetings, planning sessions and discussions on time. Implements work activity in accordance with priorities and estimated schedules. Maintains a calendar for meetings and deadlines. 

Safety and Housekeeping: Adheres to all safety and housekeeping standards established by the department and various regulatory agencies. Sees that the standards are not violated. Maintains a clean and orderly workplace. Promotes consumer safety and security. 

Planning: Plans, directs and uses information effectively to enhance activities and production of the department. Knows and understands the expectations of the city regarding the activities of the department and works to see that expectations are met. Designs and formulates ways, means and timing to achieve the goals and objectives of the department and the city. Within the constraints of city policy, formulates the appropriate strategy and tactics for achieving departmental and city objectives. Organizes, arranges and allocates manpower, financial and other designated resources in an efficient and effective way to achieve the goals and objectives of the department and city.

Organizing: Organizes work and that of subordinate staff. Ensures staff members know what results are expected of them and that they are regularly and appropriately informed of all city and department matters affecting them and/or of concern to them.

Staffing: Works with other city officials and management to select and recommend employment of personnel who are qualified both technically and philosophically to meet the needs of the department and the city. Directs the development and training of department personnel to ensure that they are properly inducted, oriented and trained.

Leading: Provides a work environment which encourages clear and open communications. Has a clear and comprehensive understanding of the principles of effective leadership and how such principles are to be applied. Provides adequate feedback to staff as to their performance levels. Commends and rewards employees for outstanding performance and takes disciplinary action when necessary. Exercises enthusiasm in influencing and guiding others toward the achievement of city goals and objectives.

Controlling: Provides a work environment which is orderly and controlled. Coordinates, audits and controls manpower and financial resources efficiently and effectively. Coordinates, audits and controls the utilization of materials and equipment efficiently and effectively. Has a clear and comprehensive understanding of city standards, methods and procedures.

Delegating: Assigns additional duties to staff as necessary and/or appropriate in order to meet department goals, enhance staff abilities, build confidence on the job, and assist staff members in personal growth. Has confidence in staff to meet new or additional expectations.

Decision Making: Uses discretion and judgment in developing and implementing courses of action affecting the department. When a policy, procedure or strategy does not appear to be achieving the desired result, moves decisively and definitively to develop and implement alternatives.

Creativity: Regularly seeks new and improved methodologies, policies and procedures for enhancing the effectiveness of the department and city. Employs imagination and creativity in the application of duties and responsibilities. Is not averse to change.

Human Relations: Strives to develop and maintain good rapport with all staff members. Listens to and considers suggestions and complaints and responds appropriately. Maintains the respect and loyalty of staff.

Policy Implementation: Has a clear and comprehensive understanding of city policies regarding the department and city function. Adheres to those policies in the discharge of duties and responsibilities and ensures the same from subordinate staff.

Policy Formulation: Keeps abreast of changes in operating philosophies and policies of the city, and continually reviews department policies to ensure any changes in city philosophy or practice are appropriately incorporated. Also understands the relationship between operating policies and practices and department morale and performance. Works to see that established policies enhance same.

Safety and Housekeeping: Adheres to all safety and housekeeping standards established by the city and various regulatory agencies. Sees that the standards are not violated. Maintains a clean and orderly workplace.

EDUCATION & EXPERIENCE

Graduation from an accredited registered nursing program with 3 – 5 years of progressively responsible experience providing psychiatric nursing services including supervision of nursing staff and program management; or any equivalent combination of training and experience which provides the required skills, knowledge, and abilities.  Bachelor of Science or Master of Science in Nursing with experience with opioid replacement services preferred.

SPECIAL REQUIREMENTS

Requires licensure as a registered nurse in the Commonwealth of Virginia.

Must possess Red Cross First Aid and Cardio Pulmonary Resuscitation (CPR) certifications or have the ability to obtain certifications within 90 days from the date of hire and maintain them as a condition of employment.

An acceptable general background check to include a local, and state criminal history check and sex offender registry check. 

A valid driver’s license with an acceptable driving record.  

Individuals in this position cannot be listed as having a founded child abuse or neglect complaint. 

In the event of a declared emergency in the city of Portsmouth, individuals in this position are required to work shelter duty and may be called on to perform duties as required to provide for the safety and care of the citizens of the community.

MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS

Physical Requirements: Must be physically able to operate a variety of automated office equipment which includes telephones, calculators, copiers, computer terminals, facsimile, etc. Must be able to exert up to 50 pounds force occasionally and up to 25 pounds to lift, carry, push, pull or otherwise move objects or resisting individuals. Physical demand requirements are those for Light Work. 

Data Conception: Requires the ability to compare and/or judge the readily observable, functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people or things. 

Interpersonal Communications: Requires the ability of speaking and/or signaling people to convey or exchange information. Includes giving assignments and/or directions to consumers, volunteers or assistants. Includes receiving instructions from immediate supervisor. 

Language Ability: Requires the ability to read program and policy manuals, patient charts, medication and pharmaceutical reference books and labels, and administrative documents. Must be able to prepare patient charts to document medications; to prepare monthly service reports on work performed; program reports and correspondence, prepare disability determinations forms, general relief forms, and insurance forms; and a variety of administrative documentation using prescribed formats and conforming to all rules of  punctuation, grammar, diction, and style. Requires the ability to interact with individuals and groups of people with poise, voice control and confidence. 

Intelligence: Requires the ability to apply principles of logical thinking to define problems and emergencies, collect data, establish facts, and draw valid conclusions; to interpret a variety of technical or medical instructions in verbal or written form; and interpret several abstract and concrete variables. 

Verbal Aptitude: Requires the ability to record and deliver information, to explain procedures, to follow oral and written instructions. Must be able to communicate effectively and efficiently using Standard English and using administrative, pharmaceutical and nursing terminology. 

Numerical Aptitude: Requires the ability to utilize mathematical formulas.  Must be able to add and subtract, multiply and divide and calculate percentages. 

Form/Spatial Aptitude: Requires the ability to inspect items for proper length, width and shape. 

Motor Coordination: Requires the ability to coordinate hands and eyes rapidly and accurately in using a variety of nursing supplies and equipment. 

Manual Dexterity: Requires the ability to handle a variety of items, such as nursing supplies and equipment.  Must have minimal levels of eye/hand/foot coordination. 

Color Discrimination: Requires the ability to differentiate between colors and shades of color. 

Interpersonal Temperament: Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under varying levels of stress when confronted with persons acting under stress (emergency situations). 

Physical Communication: Requires the ability to talk and/or hear: talking - expressing or exchanging ideas by means of spoken words; hearing - perceiving nature of sounds by ear. Must be able to communicate via telephone. 

FLSA Status: Exempt

EEO Cat: 2