Patient Access - Bilingual - US Physician Billing

Patient Access & Eligibility Specialist - Bilingual - Physician Billing

Location: Remote U.S. based role

Hours: Monday - Friday, 8:00 am - 4:30 pm

Status: Full-time, benefit-eligible

Benefits: Nationwide plans for health, dental, vision, life Insurance, STD, LTD, accident insurance, critical illness, hospital indemnity, ID theft, travel insurance, and 401(k). Our benefit coverage begins the first of the month following your hire date.

Find out more about our culture and benefits at: https://strivanthealth.com/careers/

Strivant Health is a fast-growing Medical Billing/Revenue Cycle Management company. We partner with physician practices to improve revenue cycle operations by optimizing people, processes, and technology. We provide Medical Billing, Collections, Call Centers, Cash Applications, Patient Access, Authorizations, Credentialing, and Analytics designed to maximize our provider clients’ revenue. This allows our client providers to stay focused on the practice of medicine rather than the business of medicine. We have worked with over 10,000 providers representing 32+ specialties and over 30+ technology platforms in our 20+ years of business.

Patient Access & Eligibility Specialist - Bilingual - Physician Billing
Are you passionate about making healthcare more accessible? At Strivant Health, we help healthcare organizations and physician practices provide medical services—and we’re looking for a Patient Access and Eligibility - Bilingual Specialist to join our team. In this role, you’ll be the first point of contact for patients and their families, helping navigate insurance, authorizations, and financial options with empathy, accuracy, and efficiency. If you have a keen eye for detail, love solving problems, and enjoy working in a fast-paced, high-volume environment, this is the perfect opportunity for you!

What You’ll Do – Your Impact Matters
You’ll play a vital role in ensuring patients receive the care they need without unnecessary delays. Here’s how you’ll make a difference:

• Verify insurance coverage eligibility, secure prior authorizations, and manage registrations to ensure seamless access to care.
• Communicate directly with patients to explain financial responsibilities such as copays, deductibles, co-insurance, and maximum out-of-pocket numbers.
• Collect patient responsibilities and provide payment plan options.
• Assist in coordinating with the clinic scheduling team and the patient to ensure the physician-ordered procedures are scheduled in a timely manner
• Act as a key liaison between patients, providers, and insurance companies to prevent delays or denials of care.
• Use your problem-solving skills to help reduce insurance-related denials and improve patient financial clearance processes.
• Keep meticulous records, troubleshoot billing issues, and support other teams with project-related work.
• Maintain knowledge of government and commercial payer policies as healthcare industry regulations change.

What You Bring to the Table

• Requires 3+ years of experience in patient access, insurance verification, and registration, including at least 1 year of prior authorization experience.
• Requires the ability to communicate fluently bilingually in English and Spanish.
• Strong written and verbal skills are a must—you’ll be speaking with patients, providers, and payers daily.
• Familiarity with CPT, ICD-9/10, and HCPCS codes and insurance regulations.
• Experience working with medical billing and scheduling systems
• Proficiency in Microsoft Office (Excel, Word, Outlook, Teams).
• Detail-Oriented Mindset: You’re a pro at spotting inconsistencies and solving problems before they escalate.
• This is a position based in the United States. Employees must currently reside in the U.S.

Why Join Us?

• Make a Real Impact – Your work directly influences patient access and healthcare providers' finances.
• A Culture of Excellence – We value accuracy, innovation, and teamwork.
• A Supportive Team – Work with like-minded professionals who understand the complexities of revenue cycle management.
• Opportunities to drive change and improve processes for greater efficiency.

We are looking forward to reviewing your resume!