Senior Manager, Supply Chain Systems

About the Team

The Supply Chain team focuses on keeping things moving across all aspects of our business. They make an impact by ensuring our products get from the vendors to the DCs to the stores in the most efficient and timely way. Their goal is to improve each step within the process, so we have the right product at the right place at the right time for our pet parents.

About the Location

Collaborative & Flexible Work Environment: We believe in fostering growth, teamwork and creativity in a dynamic workplace. This role is based at PetSmart’s Phoenix Home Office, where associates currently enjoy the benefits of in-person collaboration while having the flexibility to work remotely one day per week (a “flex workday” with leader approval), and an expected four days in the office. At PetSmart, you’ll be part of an engaging and supportive environment designed to help you and our teams thrive.

About the Job

SUMMARY 

The Senior Manager, Supply Chain Systems is responsible for leading the Supply Chain Systems function, ensuring the technology that enables PetSmart's distribution network effectively supports business operations, continuous improvement, and strategic initiatives. 

Serving as the bridge between Supply Chain Operations and Information Technology, this role leads a team responsible for business systems configuration, testing, production support, operational readiness, and continuous improvement across Supply Chain applications. 

The Senior Manager partners closely with Distribution Operations, Industrial Engineering, Transportation, Information Technology, and external technology partners to deliver reliable, scalable solutions that improve operational performance and support evolving business needs. 

SUPERVISORY RESPONSIBILITIES 

Responsible for directly supervising Supply Chain Systems team and providing leadership for Systems resources supporting the distribution and transportation network. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

Supply Chain Systems Leadership 

• Lead the Supply Chain Systems team responsible for business systems configuration, testing, production support, operational readiness, and continuous improvement across the Supply Chain network. 

• Establish priorities, processes, and standards that promote system stability, consistency, scalability, and effective support across Supply Chain operations. 

• Build and develop a high-performing Systems organization through coaching, technical development, knowledge sharing, and continuous improvement. 

Business Partnership & Systems Delivery 

• Serve as the primary business partner between Supply Chain Operations and Information Technology, ensuring business requirements are translated into effective and scalable system solutions. 

• Lead the business execution of Supply Chain Systems initiatives by defining requirements, coordinating configuration and testing activities, validating system functionality, supporting operational readiness, and ensuring successful adoption of new capabilities. 

• Partner with Information Technology to deliver system enhancements, facility expansions, software upgrades, new business capabilities, and technology deployments. 

Systems Support & Operational Excellence 

• Oversee Supply Chain Systems production support, issue resolution, configuration management, and system optimization to maintain reliable and effective support of daily operations. 

• Establish and maintain common processes, documentation, testing methodologies, and support practices that promote consistent system execution across the network. 

• Identify and address systemic opportunities, dependencies, and operational issues that may impact productivity, service, throughput, or business continuity. 

Systems Optimization & Continuous Improvement 

• Partner with Distribution Operations, Industrial Engineering, Transportation, and Information Technology to identify opportunities to improve processes and operational performance through system capabilities and configuration. 

• Drive continuous improvement of Supply Chain applications and workflows by evaluating system functionality, operational data, user feedback, and emerging business needs. 

• Support the evaluation of new technologies and system capabilities that can improve operational effectiveness, scalability, and the associate experience. 

Cross-Functional Leadership 

• Serve as the functional subject matter expert for Supply Chain Systems and advise Supply Chain leadership and business partners on system capabilities, limitations, dependencies, and operational impacts. 

• Build strong partnerships with Distribution Operations, Industrial Engineering, Transportation, Information Technology, and external technology partners to align systems priorities with business needs. 

• Influence cross-functional decision-making by presenting system recommendations, operational insights, implementation considerations, and opportunities for improvement. 

 

EDUCATION AND/OR EXPERIENCE 

• Bachelor's degree in Computer Science, Information Systems, Supply Chain Management, Industrial Engineering, Business, or related field required. 

• 7+ years of progressive experience supporting Supply Chain Systems, Warehouse Management Systems, Transportation Systems, Labor Management Systems, or related disciplines. 

• Minimum 3 years leading technical teams or highly skilled individual contributors. 

• Demonstrated experience supporting large-scale distribution or retail supply chain operations. 

• Experience leading cross-functional systems initiatives involving business and technology partners. 

• Strong organizational, problem-solving, stakeholder management, and communication skills. 

• Proven ability to manage multiple priorities, projects, vendors, and business stakeholders in a fast-paced environment. 

• Comfortable working in ambiguous situations and adapting to evolving business priorities. 

 

TECHNICAL SKILLS 

• Advanced knowledge of Supply Chain systems supporting distribution and transportation operations. 

• Strong understanding of Warehouse Management Systems (WMS), Labor Management Systems (LMS), Transportation Management Systems (TMS), and related Supply Chain applications. 

• Experience with systems configuration, business requirements, testing, production support, issue resolution, and operational readiness. 

• Demonstrated ability to partner with Information Technology and business teams to deliver integrated system solutions. 

• Ability to leverage operational data, system performance, and business requirements to identify opportunities for system and process improvement. 

• Strong understanding of system integrations, upstream and downstream dependencies, and impacts of system changes across Supply Chain operations. 

• Strong stakeholder management, vendor management, and communication skills. 

 

PHYSICAL DEMANDS AND WORK ENVIRONMENT 

The physical demands and work environment are characteristic of those found in a typical office and distribution center environment. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Ability and willingness to travel up to 10%. 

About the Culture

At PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share.  These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success.

 

Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

• Pet friendly environment, bring your pets to work!
• On-site Dog Park
• “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
• “Sit & Stay” Café serving fresh breakfast and lunch options
• On-site coffee bar
• “Lil’ Paws” learning center and onsite daycare facility (associate paid)
• Volunteer events with PetSmart Charities
• Learn more about #LifeAtPetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/
• Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/
• Explore PetSmart Benefits here: https://benefits.petsmart.com/
• If you don't already live in the Phoenix area here's a guide to the area:  Welcome to Phoenix Guide