Lead CRM Engineer (LATAM)

About the Role
This is a contractor role through X-Team. This position focuses on leading a critical platform evolution: taking full ownership of migrating a healthcare CRM environment off Salesforce to a modern target platform. In this 100% hands-on engineering role, you will evaluate and select the best target platform, re-architect active data flows and healthcare integrations, and execute a seamless, end-to-end data cutover before a key 2027 milestone. Your architectural decisions and engineering execution will directly reshape the operational ecosystem and patient engagement workflows for a high-growth provider.

Most Important

• Senior CRM Engineering Experience with extensive hands-on expertise across Salesforce (Apex/Flows) and modern alternative CRM platforms (e.g., HubSpot, Dynamics 365, Zendesk).
• End-to-End Migration Leadership with a proven track record of planning, executing, and finalizing complex multi-platform CRM data cutovers from scratch.
• Complex Integration Engineering expertise to re-architect and rebuild active data pipelines across EHR systems, custom APIs, messaging platforms, and third-party tools.
• Data Strategy & Schema Mapping mastery for historical data cleanup, field mapping, clean data syncs, and establishing robust rollback safeguards.
• Hands-on Technical Execution capability, writing production-ready data pipelines, scripts, and reliable synchronization workflows end-to-end.

Nice to Have

• Healthcare Ecosystem Experience, particularly with Electronic Health Record (EHR) platforms such as athenaOne.
• Multi-Tool Integration Stack knowledge involving platforms like JotForm, Vonage, Customer.io, or Artera.
• Advanced Pipeline Tooling experience for automated data validation, migration monitoring, and schema transformations.

Personal Traits

• Technical Ownership – Driven to take full responsibility for architectural choices, migration strategies, and execution timelines without delegating core work.
• Strategic Evaluator – Able to objectively weigh platform trade-offs, business metrics, and user adoption to design resilient architectures tailored to operational needs.
• Quality & Safety Advocate – Prioritizes data integrity, robust governance, and zero-downtime transition plans during critical system cutovers.
• Cross-Functional Partner – Communicates complex migration roadmaps, technical risks, and workflow impacts clearly across engineering, clinical, and operations teams.