Beach Ambassador- The Westin Grand Cayman Seven Mile Beach Resort & Spa

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

At the West Grand Cayman Seven Mile Beach Resort & Spa we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels and resorts representing all major brands.  We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. If you have a genuine passion for hospitality, come and join our team.  You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a   career at The Westin Grand Cayman Seven Mile Beach Resort & Spa with Pyramid Global can mean for you!

What you will have an opportunity to do:

We are seeking energetic, guest-focused, and hands-on Beach Ambassadors to join our team at The Westin Grand Cayman Seven Mile Beach Resort and Spa. In this dynamic outdoor role, you will serve as a frontline ambassador, delivering exceptional guest service while maintaining the safety, cleanliness, and pristine appearance of our stunning beach and pool areas. This position combines warm hospitality, safety oversight, light maintenance, and operational support to create a relaxing, enjoyable, and memorable experience for every guest year-round.

 

Key Responsibilities

 

• Guest Services & Interaction — Welcome guests warmly, verify permits/wristbands/tickets, explain beach and pool rules, policies, and safety guidelines clearly and professionally. Answer inquiries, provide assistance, and resolve concerns with a friendly, approachable demeanor.
• Safety & Compliance — Actively monitor the pool, beach, and oceanfront areas to ensure guest safety (with special attention to children). Respond promptly to incidents, coordinate with lifeguards and staff, report hazards immediately, and enforce all safety protocols.
• Facility Maintenance & Upkeep — Perform daily routine and preventive maintenance to keep beach and pool areas pristine and appealing, including raking debris, collecting litter, power washing surfaces, minor repairs to furniture/equipment (e.g., tightening fittings, touch-up painting, basic fixes to umbrellas/chairs), maintaining pathways, and ensuring fixtures/structures are in excellent condition.
• Cleaning & Organization — Maintain exceptional cleanliness by restocking supplies (towels, sunscreen, etc.), cleaning restrooms/showers, emptying trash, brushing/vacuuming pool areas, organizing equipment/storage, and setting up/arranging furniture as needed.
• Rentals & Concessions — Assist guests with beach chair, umbrella, and pool float rentals; process payments; set up equipment; and manage food/beverage sales (snacks, ice cream, drinks) while adhering to health and safety standards.
• Operational Support — Support lifeguards by monitoring swimmer safety, assisting with basic pool maintenance (checking water levels, skimming debris), and reporting issues. Safely operate mobility equipment (e.g., Segway or utility vehicles) for patrolling and transporting supplies; perform light preventive maintenance on tools/equipment.
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Physical & Environmental Requirements

• Ability to stand, walk, stoop, kneel, bend, lift, and carry items up to 50 lbs for extended periods in an outdoor, tropical environment.
• Comfort working in varying weather conditions (sun, heat, rain, wind) while maintaining high performance and safety.
• Good coordination and balance for safe equipment operation.

What are we looking for?

• High school diploma or equivalent preferred.
• 1-2 years’ experience in customer service, hospitality, recreation, beach/pool operations, or general maintenance/handyman work is an advantage.
• Excellent communication and interpersonal skills; friendly, professional, and approachable attitude.
• Ability to multitask, prioritize, and stay composed in a fast-paced, guest-facing setting.
• Basic knowledge of safety protocols, emergency response, and preventive maintenance practices.
• Comfortable performing physical labor outdoors in all weather conditions.
• Valid CPR and First Aid certification preferred (training can be provided if needed).
• Must be at least 18 years of age.
• Proficiency in speaking, reading, writing, and understanding English (primary workplace language).
• Experience with basic tools, pool/beach upkeep, light repairs, or concession operations is a plus.

Work Schedule

• Full-time and part-time positions available.
• Flexible scheduling required, including weekends, public holidays, peak seasons, early mornings, evenings, extended hours, and on-call availability as needed.

Compensation:

CI$6.56

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CI$6.56

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.