Senior Property Manager

Job Title: Senior Property Manager – Residential Lettings
Location: St Albans, Hertfordshire
Salary: £28,000 – £37,000
Job Type: Full-time, Permanent
Reports to: Branch Manager

About the Company

Our client is a well-established and respected estate and lettings agency in St Albans. They’re looking for an experienced Senior Property Manager to lead their residential property management team and keep standards high for landlords and tenants.

The Role

As Senior Property Manager, you’ll oversee a large residential lettings portfolio and make sure the department runs smoothly. That means keeping everything compliant and delivering a first-class service to landlords and tenants.

You’ll lead and develop the property management team, giving clear direction to keep workflow on track and service levels met. If you’re a calm, supportive leader who enjoys coaching others, you’ll thrive here. It’s also an excellent opportunity for an experienced Property Manager who is ready to take their first step into team leadership.

Key Responsibilities

Leadership & Team Management

• Lead, support and develop the property management team through training and coaching
• Give guidance on complex or escalated property issues

Portfolio Management

• Oversee the management of a large residential portfolio, ensuring efficiency, compliance and landlord and tenant satisfaction
• Support the team with rent collection, arrears management and landlord payments, making sure payments are on time
• Prepare and manage property reports
• Respond to maintenance issues promptly and instruct contractors in line with landlord instructions

Landlord & Tenant Relations

• Act as the senior point of contact for complex or escalated landlord and tenant queries
• Give professional advice and resolve issues quickly and clearly
• Represent the business with professionalism and integrity at all times

Compliance & Risk

• Make sure all properties and processes comply with current lettings legislation and best practice
• Oversee health and safety, statutory checks and legal requirements

Operational Excellence & Improvement

• Help put efficient systems, processes and structures in place across the department
• Monitor KPIs and prepare management reports for senior leadership
• Identify improvements and lead initiatives that enhance customer experience and team efficiency

What We’re Looking For

Essential:

• Strong residential lettings property management experience
• Experience leading, coaching or mentoring a team
• Sound knowledge of lettings legislation, compliance and industry procedures
• A calm, approachable and supportive leadership style
• Excellent organisational skills, with the ability to prioritise and delegate
• Strong problem-solving skills and the ability to work well under pressure
• Confident, clear communication with landlords, tenants and colleagues
• Commercial awareness and a commitment to high service standards
• A full UK driving licence and your own vehicle

Desirable:

• Experience managing a department or a large property portfolio
• ARLA Propertymark qualification or equivalent

Ready to lead a lettings team in St Albans? Apply today with your CV, and a member of our team will be in touch.