Security Officer

Location: Glenwood Springs, CO 81601
Employment Type: Part-Time
Pay: $18.50 per hour
Schedule:

• Friday: 9:15 AM - 5:15 PM
• Saturday: 10:15 AM - 5:15 PM
• Sunday: 1:15 PM - 5:15 PM
   

Position Overview

Citadel Security USA is seeking a dependable and service-minded Unarmed Security Officer to help maintain a safe, orderly, and welcoming environment for visitors and staff. This position combines routine security observation with courteous public assistance, making professionalism and sound judgment essential.

The successful candidate will be comfortable engaging with people from different backgrounds, noticing potential concerns, and responding to issues in a calm and respectful manner. The officer will also help reinforce facility guidelines, document unusual events, and communicate relevant information to supervisors.
 

What You Will Do

Visitor Assistance and Professional Service

• Greet visitors courteously and maintain a professional, approachable presence.
• Answer general questions and direct individuals to the appropriate staff member when needed.
• Communicate respectfully with visitors, employees, contractors, and other guests.
• Help create an orderly environment through patience, clear communication, and consistent conduct.
• Refer concerns beyond the scope of the position to the appropriate personnel.
   

Security Awareness and Prevention

• Maintain a visible presence in designated areas to help prevent disruptive or unauthorized activity.
• Observe activity in public spaces and identify situations that may require attention.
• Keep entrances, exits, and shared areas under observation as assigned.
• Report suspicious behavior, safety concerns, and potential violations of facility guidelines.
• Follow company procedures and assignment-specific instructions when addressing concerns.
   

Facility Checks and Rule Enforcement

• Complete regular walkthroughs of assigned areas.
• Identify potential hazards, damaged property, or other conditions that may affect safety.
• Help prevent unauthorized entry into restricted areas by following established access procedures.
• Communicate observed issues to supervisors or designated facility contacts.
• Apply facility rules consistently, fairly, and professionally.
   

Incident Documentation and Communication

• Maintain accurate activity logs throughout each assigned shift.
• Prepare timely reports describing incidents, unusual interactions, and safety-related observations.
• Record relevant facts clearly and objectively.
• Notify the appropriate supervisor when an issue requires follow-up.
• Share important shift information with authorized personnel as needed.
   

Minimum Qualifications

• Strong interpersonal skills and a respectful approach to public interaction.
• Ability to remain composed and professional when addressing challenging situations.
• Reliable attendance and punctuality.
• Ability to work independently while staying attentive to surroundings.
• Clear verbal communication and basic written reporting skills.
• Willingness to follow established procedures and receive direction from supervisors.
• High school diploma or equivalent preferred.
   

Preferred Qualifications

• Previous experience in security, customer service, hospitality, or another public-facing role.
• Experience working in community facilities, educational settings, public buildings, or similar environments.
• Familiarity with activity logs, incident reports, and routine facility checks.
• Ability to manage disagreements through calm communication and appropriate de-escalation.
• Strong observation skills and the ability to recognize when a concern requires additional assistance.
   

Equal Opportunity Employer
Citadel Security USA is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.