Assistant Store Manager

Description

Concentric is the first national industrial power services organization delivering forklift and critical power and maintenance solutions that ensure uninterrupted, sustainable facility power. The company’s signature solutions, GuaranteedPOWER®, PerpetualPOWER® and PowerHIVE™ are industry firsts, improving reliability, sustainability and safety to solve the power problem for facility leaders. Concentric helps data centers, distributors, manufacturers, utilities, communications infrastructure and more develop resilience in their power systems while making the energy transition with less risk. With a national network of service professionals, Concentric provides engineering, installation and maintenance/management for power equipment including backup batteries, UPSs, generators, energy storage, micro grids, forklift power, onsite maintenance and more.

Job Summary

 The Assistant Store Manager is responsible for working closely with the Store Manager to ensure efficient and consistent day-to-day operations of the store and excellent customer service. General tasks include supervising employees, communicating with and assisting customers, providing performance discipline, hiring, and terminating employees. This position reports to the Store Manager and has 2 or more direct reports. 

Key Job Responsibilities:

• Reliable attendance and punctuality.
• Provides ongoing customer service by addressing all questions or concerns regarding accounts, products, and services, both in-person and over the phone.
• Oversees employees’ performing their duties, providing performance feedback, hiring, and administer performance discipline.
• Understands and utilizes systems and processes with multiple computer programs including the Point of Sale and inventory systems.
• Plans and develops work schedules as needed.
• Enters data into computer using various data entry devices and keeps data organized.
• Conduct inventory.
• Direct or participate in stocking inventory items throughout the store.
• May be required to place special orders.
• Occasionally loads vehicles for delivery and drives a vehicle to deliver items.
• Fabricates custom batteries and power supplies from stock components.
• Performs work on weekends and evenings as needed to meet applicable deadlines.
• Other duties as assigned by supervisor.

Key Performance Measurements:

• A score card that reflects performance in areas such as daily sales, customer satisfaction and issue resolution.
• Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information.
• Other key performance measurements as determined by the direct supervisor.

Requirements

• High School or GED Diploma required. Prefer an associate degree from an approved two-year college or university or equivalent experience.
• Possess a minimum of two years of managerial experience in a customer service environment.
• Proficiency in Microsoft Office including Excel, Word, and PowerPoint.
• Must be able to pass a background check and drug screen.
• Strong communication, problem solving, and analytical skills.
• Ability to organize work and work independently, with limited supervision.
• Ability to work collaboratively with individuals from diverse backgrounds across locations and departments.
• Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.
• Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.
• Ability to adapt to a fast-changing environment.
• Ability to perform work on weekends and evenings as needed to meet applicable deadlines.
• Must have attention to detail with an eye for accuracy.
• Capable of identifying and completing critical tasks independently with a sense of urgency.
• Travel up to 5% of the time, some overnight travel required.

*This job description is subject to change at any time.

Benefits

At Concentric we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading benefits:

• Competitive pay – Plus incentive opportunities and overtime potential for our hourly employees!
• Three medical plan options with employer premium contribution that start on day one.
• Employee paid dental and vision insurance that starts on day one.
• Health Savings Account (HSA) with company contribution on eligible High-Deductible Health Plans (HDHP).
• Medical and dependent care Flexible Spending Accounts (FSA) available.
• Company-paid life and AD&D insurance, short-term and long-term disability coverage that start on day one.
• Company 401K plan with 100% match on the first 4% of employee contributions. 
• 8 paid holidays.
• Full-time Employees receive a total of 128 Hours of Paid Time Off (PTO) Annually. 
• We offer employee paid accident, critical illness, and hospital indemnity insurance. 
• We offer employee paid legal plans, identity protection, pet insurance, and home & auto discounts. 
• Training and mentoring – Learn from our experts in the industry.
• Advancement opportunities.

The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit or stand up to 8 hours; use hands to type, maneuver, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed in a office, or home office environment. The noise level in the office work environment is quiet to moderate.

The Concentric Company considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.

Hourly Salary - $22/hr.-$24/hr.