Software Applications Engineer

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Job Description/Preferred Qualifications

Position Overview

The Software Applications Engineer is a strategic customer-facing role supporting Frontline software products across the Americas and Europe. The position combines customer support, customer training, and technical project management, with an approximate focus of 50% customer support, 25% customer training, and 25% technical project management. This role reports to the Regional Product Manager, Americas and Europe.

Key Responsibilities

• Provide technical assistance, troubleshooting, and customer support for Frontline software products.
• Deliver customer training and implementation support for new customers, product deployments, upgrades, and new feature introductions.
• Support sales activities as needed, including technical discussions, customer presentations, and product feature demonstrations.
• Collect, document, and communicate customer feedback to support product improvements and enhancement planning.
• Participate in domestic and international travel to support customer engagements, implementations, training, and project activities.

Required Skills and Experience

• Ability to work independently while collaborating effectively within a dynamic, cross-functional team environment.
• Strong verbal and written communication skills, with the ability to explain technical subjects clearly to customers and internal teams. Fluency in English is required; additional languages are a plus.
• Previous experience in customer support, software implementation, technical training, and technical project management.
• Working knowledge of PCB manufacturing processes and related engineering workflows are highly desirable.
• Administration-level knowledge of Frontline software products, including InCAM Pro, InFlow, InSight, or Genesis, is highly desirable.
• Experience with high-level programming languages such as Perl or Python and Oracle database management is a plus.
• 25% travel both domestic and international travel

Minimum Qualifications

Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years

Base Pay Range: $114,800.00 - $195,200.00 Annually

Primary Location: USA-CA-Milpitas-KLA

KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] or at +1-408-352-2808 to request accommodation.

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees.  KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings.  KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers.  If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to [email protected] to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.